Account Manager II

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

As an Account Manager II, Desk Based, you will drive new customer acquisition and revenue growth across an assigned territory through focused, high-activity virtual selling. You will use consultative discovery to understand customer business and technology needs, connect those priorities to relevant Lumen solutions, and communicate clear business value.

You will sell across networking, cloud, cybersecurity, digital infrastructure, managed services, AI, and related technology needs, engaging internal solution and technical experts when deeper expertise is required. This role offers the opportunity to build technology-selling expertise, move opportunities from initial outreach through close, and help customers adopt, use, and expand solutions that support modernization, security, resilience, performance, growth, and transformation.

Location and Schedule

Work Location: This is a Work from Home position.

Schedule: You will work 8am-5pm within your time zone.

The Main Responsibilities

• Desk-based prospecting, selling and account management into assigned customer, meeting assigned monthly sales quotas. Proactively solve sales challenges and customer obstacles.
• Deliver a strong value proposition during consultative and transactional selling approaches that maximize sales revenue.
• Prospect and qualify through calls, emails, social media, internal marketing campaigns, call blitzes, follow up, etc.
• Effectively navigate company systems and tools to provide customers with timely quotes, follow up.
• Prepare agendas for every customer call, conduct strong customer meetings and identify opportunities from every sales call.
• Engage internal resources and support personnel to provide an exceptional customer experience.
• Leverage the broader sales resource eco-system to drive high impact opportunities.
• Work with urgency through all aspects of the sales cycle through closing.
• Maintain updated sales stages and accurate notes in Salesforce.com. Create and maintain account plans as required.
• Provide activity reports as required. Forecast and commit monthly sales volume accurately.
• Attend assigned meeting and participate in all company training requirements.
• Mentor teammates as a senior person on the team and lead by example with a strong attitude, high energy and leadership characteristics.

What We Look For in a Candidate

• Bachelor’s degree or an equivalent combination of education and relevant experience.
• Four or more years of sales experience in technology, digital infrastructure, business services, or a related industry.
• Experience developing new business opportunities and managing customer relationships in a consultative sales environment.
• Demonstrated success in a desk-based, inside, or outside sales environment with activity, pipeline, and quota expectations.
• Strong prospecting, relationship-building, presentation, negotiation, and closing skills.
• Ability to conduct effective virtual discovery calls, web meetings, customer presentations, and timely follow-up.
• Experience using Salesforce or a comparable CRM platform to manage opportunities, forecasts, and customer interactions.
• Strong planning, organization, written, and verbal communication skills, with the ability to manage multiple priorities and collaborate effectively.
• Ability to uncover customer business and technology needs and connect them to relevant solutions, adoption opportunities, and measurable outcomes.