Head of Strategic Operations

The Head of Strategic Operations will have overall ownership for blueprinting and driving a scalable clinical operations playbook that achieves Millies clinical utilization, care margin, and patient experience goals. This includes (1) owning key strategic cross-site operational processes (e.g. capacity planning, scheduling, and revenue cycle), (2) driving key operational KPIs across sites, (3) implementing initiatives to continuously improve the patient experience and efficiency of clinic operations through process redesign, standardization, staffing models, and other levers, (4) driving the operationalization of new product launches, and (5) collaborating with Millies CTO on continued technology-enablement of clinical operations. Success in this role requires a combination of strategic, data-driven work as well as handson execution working closely with local clinical & operations teams as well as via cross-functional collaboration with the technology, product, and business teams. The role will also interface with health system partners to operationalize the partnerships. If youre passionate about womens health, excited about solving big problems, enjoy working with data, and want to play a key role in building a fastscaling tech-enabled hybrid healthcare company, this is an ideal role. This is a fulltime role with benefits, and must be based in the Bay Area to provide inperson oversight of current and upcoming Millie locations. About Millie Despite spending the most of any country, the US has the worst outcomes of any high income nation with high rates of maternal mortality & morbidity, csections, preterm births, and perinatal depression. The reason is our broken care model which provides incomplete, onesizefitsall reactive care. Millie is building a new standard that brings together collaborative OB/Midwifery care in a modern, techenabled clinic model extended with B2B health system partnerships to provide continuous, personalized care from conception through the first year of parenthood. We accept all major insurance plans including Medicaid. We launched the first Millie clinic in Berkeley, CA in 2022 and have been growing rapidly. We will be launching additional sites in 2025 and are working on scaling the Millie care model nationally. Read more here: Key Responsibilities Refine and own key strategic operational processes across sites that underpin utilization & revenue goals (e.g. capacity planning, scheduling, and revenue cycle) Develop frameworks & KPIs for region/locallevel clinical operations processes to strike the balance on optimal care margins and delightful patient experiences; e.g. New market launch playbook and scaleup plan for runrate operations Optimal staffing models & ratios for operations team Onbrand patient experience design for inperson visits Practice management (e.g. SLAs for wait/response times, timely visits, etc.) Vendor selection, inventory management, etc. Partner with regional site leads to achieve operational & business goals Partner with local teams on implementation of key processes Engage on a regular cadence to identify & address issues proactively Escalate issues, when needed, for businesslevel decision making Build productive peer relationships with health system & clinical leaders Actively solicit input in the design of clinical operations workflows Meet regularly to anticipate needs, identify issues, and create solutions Continuously identify and implement process improvements to streamline clinical workflows, improve care margins, and deliver great patient experiences Partner with Millies CTO on techstack decisions relevant to operational workflows (both internal & patientfacing) and ensure consistent implementation Partner with Millies business & product leadership to launch new offerings and drive their adoption across clinicians and patients Oversee compliance with relevant federal, state, and local regulations About You Passionate about improving maternity care and health equity Analytical and datadriven approach to problem solving Track record of implementing successful process improvement initiatives Detailoriented and wellorganized, with strong program management skills Crossfunctional collaborator with proven ability to partner with both clinical and nonclinical (business, product, technology, and brand) colleagues Selfstarter with the ability to identify issues and implement creative solutions Minimum Qualifications 5+ years of increasing experience in healthcare operations management roles with an emphasis on process improvement and patient experience design 3+ years of direct people management responsibility for clinical operations staff Experience working directly with EHR systems Experience using Excel, Slack, Google Suite Knowledge of key healthcare regulations and compliance requirements Preferred Qualifications 3+ years practice management/operations experience in a relevant clinical setting Experience in womens health (OBGYN/Midwifery) or another relevant specialty Regional leadership experience in a hybrid or inperson techenabled care model Masters Degree in Business or Healthcare Administration Please send your resume to careers@millieclinic.com. #J-18808-Ljbffr