Client Executive with Security Clearance

2 weeks ago

Lannon WI, United States Quad Full time

As a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. The Client Relationship Executive (CRE) for In-Store clients is responsible for ensuring their success, satisfaction, and setting the foundation for long-term growth. The CRE is responsible for managing the end-to-end client relationship inclusive of pre-sale opportunities through final product delivery while ensuring seamless and timely communication, detail and satisfaction. This role focuses on building strong relationships, driving client engagement, and aligning client goals with our company's solutions and services.
Serve as the highly responsive, dedicated single point of contact for assigned clients, managing all day-to-day communications and inquiries from opportunity through In-Store market.
+ Act as the main liaison between the client and all internal teams inclusive of administration and operations
+ Serve as the central point of communication for customer opportunities, orders, changes, issue, feedback, inquiries and updates
+ Client Relationship Management
+ Understand client goals, expectations and pain points to effectively drive awareness with internal teams for growth opportunities, solutioning and continuous improvement
+ Travel to client sites as needed for consultation, support, relationship building and quarterly business reviews
+ Risk Management:
+ Act as the key conduit and liaison from internal partners (administrative and operations) to client to provide options and alternatives when client has missed milestones and scheduled deliverables
+ Identify potential risks to client satisfaction or project success
+ Effectively manage and resolve client conflicts through prompt acknowledgement, empathy and articulation of root cause and countermeasures
+ Project & Service Coordination:
+ Oversee the delivery of services of project milestones
+ Ensure alignment between client expectations and internal execution to meet or exceed Service Level Agreements (SLAs) and key performance indicators (KPIs)
+ Work closely with all internal teams across administration and operations to deliver a seamless client experience
+ Bachelor's degree in Marketing, Business, Communication or related fields
+ Experience: 5+ years of experience in project management, client services or retail marketing with a strong understanding of In-Store marketing and POP (Point-of-Purchase) production
Clear and concise communication skills with the ability to convey information accurately and efficiently both verbally and in writing
+ Expectation management with the ability to set and maintain realistic timelines and deliverables and proactively communicate changes
+ Trust building through reliability, consistency and transparency to foster long-term relationships
+ Effective escalation management with the ability to know when and how to escalate issues through the proper levels
We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.
Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws.

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