Head of Project Management

Contract to hire (4-months, then PERM)
4-days onsite, Friday's remote
The Manager, Creative Project Management ensures seamless collaboration between the in-house Creative team and its partners and leadership across our client. They’ll do this by deftly balancing management of the Creative Traffic Team and allocation of licenses, tools and resources. The ideal candidate is organized, strategic and process-focused, continuously finding ways to streamline intake, assignment, and completion of creative requests, and ensuring timely delivery of campaigns. They are adept at analyzing existing and forecasted project workloads against team bandwidth. They assess measurable and observed outcomes to make key recommendations for assignments, negotiate timelines and drive efficiencies for both creatives and partners to ensure work is of the highest quality and delivered on brief, on strategy and on time. Additionally, this role involves measuring success metrics, personnel training, budgets and team resource needs. Most importantly, they foster a culture of collaboration, elevating teammates, and managing relationships with internal partners and external agencies.
Partner with Creative Director and Creative Managers to ensure brand standards are maintained across all creative assets and deliverables
Provide leadership and play a key role in the management of Creative team
Lead the Creative Project Management (CPM) team
Document, continually assess, and evolve workflow processes and procedures to ensure maximized efficiencies for the creative team and partner departments
Assess the bandwidth of creative personnel against current workload and incoming projects, negotiate timelines and priorities, and allocate creative resources
Set clear expectations and monitor all CPM team direct reports in overseeing job requests, establishing timelines, assigning and coordinating creative talent, and enforcing delivery expectations.
Act as CPM for specific pre-determined channels, as well as new, out-of-scope partner areas, and urgent executive-level needs to ensure smooth service and creative deliverables
Assessed the long-term team needs regular ongoing communication with partners, proposing key hiring and freelance recommendations as needed
Resolve any challenges that might impede the timely delivery of work on both the partner and Creative team sides to ensure timing, quality, and effectiveness of creative output
Maintain an understanding of shifting long-term business goals
Ensure consistency with campaign strategy, brand guidelines, and business goals
Manage the team’s budgets, invoicing, and freelance resources
Facilitate the training of new marketing and marketing creative personnel, freelancers, and external department personnel to understand creative processes
Provide regular reporting on scoped hours to Creative Director, partners and executives as needed
Report on team performance, time evaluations, resource availability, and department bandwidth as requested
Lead by example and foster a culture of collaboration and passion for cutting-edge creative
Minimum of Bachelor’s degree in Marketing, Advertising, and/or related field experience.
8-10+ years’ experience writing in advertising, marketing, copywriting, and/or related field
3-5+ years’ experience managing/directing creative teams
Experience in cruise or travel industry a plus
Commitment to producing top-quality products, with a strong sense of ownership and accountability
Familiarity with print, non-traditional, OOH, video and online media, and understanding of technical specs related to creative production
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and project tracking software (Wrike, Asana, Monday, Workfront, Basecamp, etc); basic knowledge of Adobe Creative Suite is a plus
Strong organizational and time management skills, with the ability to juggle multiple assignments and maintain a deadline-conscious focus
Ability to lead projects from concept to completion, providing recommendations for streamlining processes and systems
Ability to work independently and in a team environment, fostering strong, collaborative relationships with creatives and partners alike
Cross-functional leadership expertise in a fast-paced and complex environment, capable of managing up, down, and across the corporate hierarchy
Knowledge of budget management
Knowledge of software, licensing, contracts and resources needed to optimize creative output
Experience creating and managing detailed timelines