Help Desk Specialist
4 weeks ago
About Us IT TechPros is a Managed Service Provider built on the belief that IT should be simple, reliable, and genuinely helpful. We know IT can be overwhelming, so we partner with businesses to remove the frustration and deliver a premium support experience. The result? Your team stays happy and stress-free, and your technology works seamlessly for the people who depend on it. Role Overview We're seeking a Help Desk Technician to provide fast, reliable IT support to our clients. You'll manage the support queue, respond to calls and emails, and resolve tickets efficiently. As the primary point of contact for clients needing assistance, you'll deliver first-line technical support, ensuring their computers, laptops, peripherals, and basic network connections run smoothly. Key Responsibilities: Respond to service requests (email, phone, remote tools, or on-site) for desktops, laptops, printers, scanners, and other peripherals. Troubleshoot hardware, software, and operating‐system issues (Windows, Office/Microsoft 365, standard productivity software) and resolve or escalate as needed. Set up and configure new user workstations; perform user onboarding/offboarding (account setup, permissions, required software). Maintain accurate, up-to-date documentation of support tickets, solutions, and user environments. Communicate clearly with clients — breaking down technical concepts, offering user guidance and support. Interpersonal Skills Strong written and verbal communication skills Detail-oriented with the ability to prioritize tasks efficiently Reliable, accountable, and respectful to both team and clients Exceptional customer service and client-facing demeanor Demonstrates professionalism in communication, punctuality, and overall conduct while representing IT TechPros to clients. What We Offer Health and dental benefits to keep you and your family covered Generous vacation time that increases with your tenure, allowing you to unplug and recharge Competitive pay based on experience, plus a performance-based year-end bonus Company laptop and phone stipend to stay equipped and connected Ongoing training and certification support to help you grow your skills A collaborative, growth-oriented culture that values your ideas and promotes from within Real-world experience with a top MSP and opportunities to advance your career Team lunches and seasonal events in some of San Diego's best spots Help Desk is usually the first point of contact (Tier 1), handling remote, quick fixes (password, basic software) via phone/chat. Candidates without prior Help Desk or relevant IT support experience should not apply.
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Help Desk Specialist
4 weeks ago
Escondido, United States IT TechPros Full timeAbout UsIT TechPros is a Managed Service Provider built on the belief that IT should be simple, reliable, and genuinely helpful. We know IT can be overwhelming, so we partner with businesses to remove the frustration and deliver a premium support experience.The result? Your team stays happy and stress-free, and your technology works seamlessly for the people...
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Help Desk Specialist
4 weeks ago
Escondido, United States IT TechPros Full timeAbout UsIT TechPros is a Managed Service Provider built on the belief that IT should be simple, reliable, and genuinely helpful. We know IT can be overwhelming, so we partner with businesses to remove the frustration and deliver a premium support experience.The result? Your team stays happy and stress-free, and your technology works seamlessly for the people...
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Help Desk Specialist
2 weeks ago
Escondido, California, United States Us IT TechPros Full timeAbout UsIT TechPros is a Managed Service Provider built on the belief that IT should be simple, reliable, and genuinely helpful. We know IT can be overwhelming, so we partner with businesses to remove the frustration and deliver a premium support experience.The result? Your team stays happy and stress-free, and your technology works seamlessly for the people...
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Help Desk Specialist
1 week ago
Escondido, CA, United States IT TechPros, Inc. Full timeAbout Us IT TechPros is a Managed Service Provider built on the belief that IT should be simple, reliable, and genuinely helpful. We know IT can be overwhelming, so we partner with businesses to remove the frustration and deliver a premium support experience. The result? Your team stays happy and stress-free, and your technology works seamlessly for the...
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Help Desk Specialist
4 weeks ago
Torrance, CA, United States Robert Half Full time***For immediate consideration, please message Ali Ferber (Scott) on LinkedIn with your updated resume*** Functional Role: Help Desk 1 and 2 Technical Skills: Active Directory, Windows OS, Ticketing Systems, Imaging, Basic Networking Pay: depends on level Level 1- $36-48/hour Level 2- $75,000-110,000/yearly This is an excellent opportunity for someone who...
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Help Desk
4 weeks ago
Escondido, CA, United States IT TechPros Full timeAbout Us IT TechPros is a Managed Service Provider built on the belief that IT should be simple, reliable, and genuinely helpful. We know IT can be overwhelming, so we partner with businesses to remove the frustration and deliver a premium support experience. We’re seeking a Help Desk Technician to provide fast, reliable IT support to our clients....
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Lead IT Help Desk Specialist
4 weeks ago
Carlsbad, CA, United States Havas Edge Full timeThe Lead IT Help Desk Specialist will support our desktop/phone systems for 200+ person office in Carlsbad, remote office support, and server/network equipment. Additionally, you will partner closely with our Human Resources team to ensure IT equipment is prepared for new hires prior to start dates and facilitate IT training and set up on the employees first...
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Help Desk Support Specialist
2 weeks ago
Concord, CA, United States Insight Global Full timeDuration : 6-month contract, potential to extend or convert Location : Onsite in Concord, CA or New Jersey Pay Rate: $3 /hr Start Date: ASAP Interview Process: 2 rounds Do you have the skills to fill this role Read the complete details below, and make your application today. Must Haves Strong experience with Office 365 apps Advanced troubleshooting skills 3+...
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Help desk support specialist network
2 weeks ago
Sacramento, CA, United States GDI Infotech Full timeHelp Desk Level 2 Engineer Employment Type: Full-Time, Permanent Location: On-site / Hybrid (as applicable) - Sacramento, California Position Summary The Help Desk Level 2 Engineer serves as a primary escalation point for a managed services service desk environment. This role plays a critical part in ensuring high-quality service delivery,...
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IT Help Desk
3 weeks ago
Sacramento, CA, United States Sunrise System Inc Full timeJob Title: IT Help Desk / Service Desk Analyst The following information aims to provide potential candidates with a better understanding of the requirements for this role. Job ID: 25-11805 Location: Sacramento, CA Duration: 12 months on W2 contract Work Type: Onsite initially (Hybrid after 3–6 months based on performance) Description: Seeking a Tier 1 IT...
