Help Desk

4 weeks ago

Escondido CA, United States IT TechPros Full time

About Us IT TechPros is a Managed Service Provider built on the belief that IT should be simple, reliable, and genuinely helpful. We know IT can be overwhelming, so we partner with businesses to remove the frustration and deliver a premium support experience.

We’re seeking a Help Desk Technician to provide fast, reliable IT support to our clients. You’ll manage the support queue, respond to calls and emails, and resolve tickets efficiently. As the primary point of contact for clients needing assistance, you’ll deliver first-line technical support, ensuring their computers, laptops, peripherals, and basic network connections run smoothly.

Respond to service requests (email, phone, remote tools, or on-site) for desktops, laptops, printers, scanners, and other peripherals. 
Troubleshoot hardware, software, and operating‑system issues (Windows, Office/Microsoft 365, standard productivity software) and resolve or escalate as needed.
perform user onboarding/offboarding (account setup, permissions, required software).
Maintain accurate, up-to-date documentation of support tickets, solutions, and user environments.
Communicate clearly with clients — breaking down technical concepts, offering user guidance and support.

Exceptional customer service and client-facing demeanor
Demonstrates professionalism in communication, punctuality, and overall conduct while representing IT TechPros to clients.

Health and dental benefits to keep you and your family covered
Competitive pay based on experience, plus a performance-based year-end bonus
Company laptop and phone stipend to stay equipped and connected
Ongoing training and certification support to help you grow your skills
Team lunches and seasonal events in some of San Diego’s best spots

Help Desk is usually the first point of contact (Tier 1), handling remote, quick fixes (password, basic software) via phone/chat. Candidates without prior Help Desk or relevant IT support experience should not apply.

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