Administrative Services Associate Gastroenterology

Administrative Services Associate Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Gastroenterology GEN Entity: Hospital of the University of Pennsylvania
- 3400 Spruce St Hours: M-F, 8-4:30 with flexibility in hours based on operational need This position is responsible in assisting with the management of a clinical practice in a busy academic clinical department. This includes triaging telephone calls, taking messages, and providing information to internal and external customers; obtaining procedural and medical authorizations; preparing and processing billing, and preparing and processing correspondence. Retrieves and processes incoming medical records/images, ensure scanning and physician review is completed. Ensures diagnostic testing and other evaluations are completed before visit if applicable. Assists attending physician with outpatient office hours including maintaining clinical schedule, closing necessary dates and moving patients if rescheduling is necessary. traveling to clinic location if applicable. Coordinates all procedures that need to occur prior to scheduling surgery, including but not limited to the scheduling of ancillary tests, pre-operative testing, x-rays, scans, MRIs, labs, EKGs as necessary for completion of pre-operative packages. Coordinates and schedules cases with medical equipment representatives as required. Completes medication authorizations and obtains prior authorizations for procedures. Completes medical records requests. Admin duties answers and screens all phone calls and patient inquiries. Maintains multiple calendars, clinical schedules, surgery/procedure schedules, on call and office hours. Maintains physician Epic template. Schedules travel and lodging for physicians and completes submissions of expenses for travel and other professional expenses. Create/Edit and distribute letters per attending physician direction. Coordinates submission and approval of journal articles, and permissions as directed Coordinates visits for visiting scholars. Billing duties use the correct CPT code for scheduling procedures/surgeries/admissions and link correct primary diagnosis Ensure that all operative reports and encounter forms are turned in for billing within the designated timeframes. Maintains comprehensive knowledge of reimbursement coverage from third party payers, managed care plans and protocols for referrals. Ensures all pre-registration items are completed to allow for timely and complete billing And 2+ years medical office experience, or 2 years of customer service experience (Required). Related clinical office experience required. Prior customer service or insurance verification experience in a healthcare setting preferred. A degree (Associate's, Bachelor's, Master's) may be considered in lieu of some experience. Our employee benefits programs help our employees get healthy and stay healthy.

We offer
a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Together we will continue to make medical advances that help people live longer, healthier lives. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. Pennsylvania Medicine