Technical Analyst
4 weeks ago
Technical Analyst (Full Time, Contract; Hybrid, Night Shift in Bristol, Connecticut) Optomi, in partnership with a leading media and entertainment provider, is seeking a highly skilled Technical Analyst to serve as the first point of contact for incidents within a 24x7 operations environment. In this role, you'll gather and analyze incident details from callers or monitoring alerts, perform Tier 1 troubleshooting, and escalate issues to Level 2 or Incident Management when needed. You'll work within ServiceNow, Jira, Confluence, Teams, PagerDuty, Datadog, BigPanda, and other monitoring platforms to track incidents, document timelines, scribe during active events, and ensure procedures are followed throughout the incident lifecycle. This position plays a critical role in supporting production teams—maintaining accurate documentation, monitoring service health, and helping ensure high service availability across complex media delivery workflows. Training: 4-6 weeks training - will work 2pm -10pm on site After Training: Thursday 12AM -6AM Thursday 6PM - Friday 6AM Friday 6PM - Saturday 6AM Saturday 6PM - Sunday 6AM Responsibilities: Serve as the first point of contact for incidents reported by internal stakeholders and external partners. Capture, analyze, and document incident details through calls, Slack messages, and monitoring alerts to determine scope and impact. Provide Tier 1 troubleshooting and escalate issues to Level 2 support or Incident Management when necessary. Monitor service-health platforms such as Datadog, BigPanda, Teams, PagerDuty, and email to proactively identify issues. Work tickets and track incidents in ServiceNow, Jira, and Confluence, ensuring accurate documentation throughout the lifecycle. Collaborate with technical support, engineering, and media specialists to support production workflows and enhance issue resolution. Apply today if your background includes: 1-2 years working in a 24x7 IT call center or helpdesk, handling real-time user issues and incident intake. Hands-on experience fulfilling service requests and performing front-line troubleshooting for technical problems. Practical use of ITSM tools such as ServiceNow, Jira, PagerDuty, and Confluence for ticketing and incident tracking. Exposure to monitoring or observability platforms like Datadog, BigPanda, Conviva, Grafana, or Splunk. Ability to work under pressure, manage urgent priorities, and support high-visibility production teams. Strong communication skills with experience interacting effectively with stakeholders, peers, and end users, both verbally and in documentation.
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Technical Supporter
4 weeks ago
Southington, CT, United States Optomi Full timeTechnical Analyst (Full Time, Contract; Hybrid, Night Shift in Bristol, Connecticut) Optomi, in partnership with a leading media and entertainment provider, is seeking a highly skilled Technical Analyst to serve as the first point of contact for incidents within a 24x7 operations environment. In this role, youll gather and analyze incident details from...
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Technical Analyst
4 weeks ago
Southington, United States Optomi Full timeTechnical Analyst (Full Time, Contract; Hybrid, Night Shift in Bristol, Connecticut)Optomi, in partnership with a leading media and entertainment provider, is seeking a highly skilled Technical Analyst to serve as the first point of contact for incidents within a 24x7 operations environment. In this role, youll gather and analyze incident details from...
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Technical Analyst
3 weeks ago
Bristol, CT, United States Optomi Full timeTechnical Analyst I (Onsite, Bristol CT) Find out if this opportunity is a good fit by reading all of the information that follows below. Optomi, in partnership with a leading media and entertainment organization, is seeking a Technical Analyst I to join a 24x7 production (this is a 24x7 operation, and all team members begin on this shift, no exceptions or...
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Technical Analyst
4 weeks ago
Bristol, CT, United States Insight Global Full timeJob Description: The Technical Support Analyst 1 Contractor (TA1C) is the first point of contact for handling incidents reported by DE&E Technology's internal stakeholders and external partners. With a technical background in streaming media, IT, software, media technology, or production support, their primary responsibility is to promptly gather and analyze...
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Technical Analyst
4 weeks ago
Bristol, CT, United States Insight Global Full timeJob Description: The Technical Support Analyst 1 Contractor (TA1C) is the first point of contact for handling incidents reported by DE&E Technology's internal stakeholders and external partners. With a technical background in streaming media, IT, software, media technology, or production support, their primary responsibility is to promptly gather and analyze...
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Senior Business Technical Analyst
5 days ago
Hartford, CT, United States Xsell Resources Full timeSeeking Senior Technical Business Analysts for our Fortune 5 Healthcare client. Hybrid (3+ days/week) - Hartford, CT Please no phone calls. 10+ years of experience as a Technical Business Analyst specializing in software application delivery. ~ Hands-on experience with large-scale Agile programs, including 3-month planning cycles and 2-week sprint...
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Senior Technical Business Analyst
5 days ago
Hartford, CT, United States Xsell Resources Full timeSeeking Senior Technical Business Analysts for our Fortune 5 Healthcare client. Hybrid (3+ days/week) - Hartford, CT C2H role open to GC, USC. Must be willing to convert to FTE Specify if applying for Role 1 or Role 2. Will not consider 3rd party vendors. Please no phone calls. Role 1: Senior Technical BA Must Have Qualifications 10+ years of experience as a...
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Senior Technical Business Analyst
5 hours ago
Hartford, CT, United States Xsell Resources Full timeSeeking Senior Technical Business Analysts for our Fortune 5 Healthcare client. All potential applicants are encouraged to scroll through and read the complete job description before applying. Hybrid (3+ days/week) - Hartford, CT C2H role open to GC, USC. Must be willing to convert to FTE Specify if applying for Role 1 or Role 2. Will not consider 3rd party...
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Technical Analyst
3 weeks ago
Bristol, CT, United States Optomi Full timeTechnical Analyst I (Onsite, Bristol CT) Optomi, in partnership with a leading media and entertainment organization, is seeking a Technical Analyst I to join a 24x7 production (this is a 24x7 operation, and all team members begin on this shift, no exceptions or shift negotiation available) support environment in Bristol, CT. This is an entry-level,...
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Senior Technical Analyst
3 weeks ago
New Haven, CT, United States Nesco Resource Full timeWe are seeking a Senior Service Desk Analyst to deliver advanced technical support and an exceptional customer experience across our organization. In this role, you’ll support internal employees, contractors, and field users while serving as an escalation point for complex issues. You’ll collaborate with cross-functional teams, mentor junior analysts,...
