Assistant Head of Operations

Job Description Step into a role that accelerates your career inside one of the world's leading fine-art production studios. At theprintspace, we're a global leader in fine art and photographic printing with studios in London, Düsseldorf, and New York. For nearly two decades, artists, creators, and fast-growing social commerce brands have trusted us to deliver museum-grade prints and frames at scale. With US operations growing at 100%+ year-on-year, we're looking for a driven, solutions-focused operator to become our Assistant Head of Operations in our Dumbo studio. We need someone who thrives in a fast-moving environment, loves taking ownership, and wants to progress quickly. This role is perfect for someone who enjoys responsibility early, excels under pressure, and wants their work to directly shape the quality, speed, and success of a production team. Why this role matters : Our studio is a hands-on production environment where the details matter. Every workflow you streamline, every bottleneck you fix, and every team member you support has a tangible impact on our creators and customers. You'll have a major role in ensuring smooth daily production across: • Printing (Giclée, C-Type, DTG) • ASF framing • Dispatch & logistics • Stock and materials • Quality control • Workflow optimisation • Team and freelancer coordination What you'll do: Daily Production Leadership • Coordinate print, finishing, framing, and dispatch workflows • Ensure SLAs and quality benchmarks are met consistently • Use KPIs to drive accuracy, efficiency, and throughput Stock & Logistics • Manage materials and consumables with a no-disruption mindset • Oversee storage runs and stock replenishment • Prepare flawless, on-time dispatches Freelancer Coordination • Proactive scheduling of freelancers for peak demand • Onboard and train freelancers in workflows and quality expectations • Build a reliable, high-performing freelancer pool Carrier & Dispatch Operations • Liaise with UPS and other carriers • Ensure pickups run on time and escalate issues early • Adapt workflows to meet dispatch deadlines Quality & Workflow Improvement • Conduct quality checks and retrain where needed • Help design lightweight QC systems • Identify bottlenecks and flag operational risks Team, Space & Equipment • Support facilities management • Help cross-train team members • Maintain a safe, organised, efficient production workspace Who will thrive in this role: We're looking for someone who brings a high-growth mindset who is motivated by responsibility, enjoys problem solving, and takes pride in precision and operational excellence. People who succeed in this role typically: Enjoy leadership and hands-on execution Stay calm and solutions-oriented during high-volume periods Communicate clearly under pressure Love improving workflows and systems Take ownership and learn fast Bring energy and initiative to a team Experience in print production, framing, logistics, or dispatch is helpful but not required as we hire for capability, ambition, and operational thinking. What you'll get: • Clear opportunities to progress quickly as our US operations scale • Full training across fine art printing, DTG, dispatch, and framing • A team environment where your decisions directly shape outcomes • Direct involvement in producing work for recognised artists and creators • Health, dental, vision after your probationary period • A creative studio space in Dumbo, surrounded by galleries and waterfront energy How to apply: Please include: Your résumé A short note on why this role aligns with your career goals Your salary expectations