Head of Operations

About Us

Linked Security NY designs and installs commercial and residential security and low-voltage systems across Brooklyn and NYC. Our work includes access control, smart intercoms, CCTV (analog + IP), alarms, and structured cabling/network deployment. We're known for clean installs, fast problem solving on-site, and doing the job right the first time. We're at a growth stage where operations need a dedicated leader. Right now, the CEO is also running all the daily operations responsibilities, and we're ready to hand off day-to-day management to someone who can own it fully.

Role Summary

We're hiring a Head Of Operations to run daily operations and drive execution across the company. You'll manage installation operations, field teams, scheduling, customer experience, sales performance through our existing sales rep, and internal systems. This role requires someone who understands the security systems industry, can lead people, and can translate the big picture into consistent execution.

You are not just supporting the CEO—you are a true second-in-command who keeps the engine running, strengthens the team, and helps steer the business into its next stage.

Key Responsibilities

Operations & Installations

• Own daily operations across all active projects

• Plan and manage installation schedules, labor allocation, and project timelines

• Improve install processes to reduce rework, speed up delivery, and protect quality

• Coordinate materials purchasing, inventory, staging, and logistics

• Step into complex project decisions when needed (field understanding matters)

• Ensure jobs meet internal standards, client expectations, and safety/code requirements

People Team Management

• Lead field installers, helpers, and office support

• Set expectations, track performance, and build accountability

• Hire, train, coach, and retain strong talent

• Create clear roles, workflows, and growth paths for technicians

• Handle day-to-day employee issues early and professionally

Sales Management, Pipeline & Revenue

• Directly manage our sales rep and ensure he has what he needs to succeed

• Own the health of the sales pipeline: lead flow, follow-ups, estimates, and conversion

• Track weekly/monthly sales goals and hold the rep accountable to targets

• Build and maintain a clean CRM/workflow so nothing slips through the cracks

• Monitor key sales KPIs (lead response time, close rate, average deal size, sales cycle,

win/loss notes)

• Identify gaps in the pipeline and take action fast (adjust outreach, refine offers, improve

follow-up cadence)

• Align sales with operations so what's sold is installable, profitable, and scoped correctly

• Partner with CEO on pricing strategy, service offerings, and growth priorities

Large Clients & Key Accounts

• Personally handle major clients and high-value opportunities

• Lead key walkthroughs, scope meetings, and relationship management for large accounts

• Manage escalations and deliver solutions that protect long-term relationships

• Develop repeat-business channels with property managers, GCs, and portfolio clients

• Ensure white-glove communication and close-out standards for top clients

Customer Experience Relationships

• Be responsible for client satisfaction from kickoff through close-out

• Improve communication standards with customers (updates, ETAs, closeout docs)

• Create systems that prevent issues instead of reacting to them

• Ensure consistent quality and professionalism across every job

Company Systems & Scaling

• Create/refine SOPs so the company runs smoothly without constant CEO involvement

• Implement tools for tracking projects, labor, service calls, sales activity, and profitability

• Monitor KPIs (job margin, install time, callbacks, tech utilization, sales conversion, etc.)

• Identify bottlenecks and fix them before they impact growth

• Bring structure without adding unnecessary bureaucracy

What We're Looking For

• Industry experience: 3–7+ years in security systems / low-voltage / access control /

CCTV / intercom / alarm industry (hands-on or operations leadership)

• Leadership experience: Proven ability to manage teams and run multi-project operations

• Sales or C-suite exposure: You've led revenue or operations at a senior level, or you've

been close to it and understand real ownership

• Business mindset: You can zoom out to strategy and zoom in to execution

• Strong communicator: Clear with techs, office staff, clients, and partners

• Problem solver: You don't freeze when a job goes sideways—you fix the system and

move forward

• Comfortable in the field: You understand what it takes to deliver clean installs in NYC

environments

Traits That Matter Here

• Takes responsibility without being asked

• Calm under pressure, steady in chaos

• Organized but not rigid

• Respects craftsmanship and quality

• Earns trust from techs while holding the line

• Thinks long-term and builds for the next stage

• No ego—just results

Awesome Advantage If You Have:

• Experience leading service departments or multi-crew operations

• Existing NYC property management / GC relationships

• Estimating and scope-writing experience

• Experience scaling a small/medium installation company

What Success Looks Like

• Projects run on time with fewer fire drills

• Install crews are productive, supported, and accountable

• Sales rep is hitting goals consistently and the pipeline stays full

• Large clients feel taken care of without CEO involvement

• The business becomes more consistent, scalable, and profitable

Job Type: Full-time

Pay: $78, $120,000.00 per year

Benefits:

• Paid time off

Work Location: In person