Director, Online Business Operations

3 weeks ago

Sunnyvale CA, United States Inter-Con Security Full time

Ensure all your application information is up to date and in order before applying for this opportunity.
Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.

Inter-Con employs over 35,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions.

The Director of Operations reports to the National Account Manager. Manage daily operational and administrative functions across security contracts employing Inter-Con employees
Keep the NAM apprised of contract performance by accurately communicating status of compliance and identifying any deficiencies in a timely manner
Develop and implement project plans for key strategic initiatives designed to improve operations capabilities and responsiveness
Compile productivity and performance SLAs, KPIs, and dashboard reports to ensure metrics are captured and reported for executive level consumption
Ensure the highest standards of conduct, appearance, performance, and training are being met at all times.

MS Word, Excel, Access, SharePoint)
An understanding of security operations and contracts management preferred.
Understand operational KPIs and ability to utilize data to drive operations.
Strong interpersonal, critical thinking and time management skills.
Technologically savvy - experienced with MS Office Suite. Working knowledge of technology driven scheduling platforms a plus.
Project management experience. PMP certification a plus.
Customer Service orientation required.
Able to interact in a corporate environment and effectively communicate with all levels of management.
Must be flexible and possess the ability to meet deadlines in a high tempo environment.
Excellent time-management, organization and multi-tasking skills required.
A dependable team player with business maturity, enthusiasm, and a positive work attitude.
Preferred candidate has either an honorable military discharge, a Bachelor’s degree or 5 years’ experience in an operations management and/or project management role.


Prolonged periods of sitting at a desk and working on a computer.
Additionally, the position requires near and far vision in reading correspondence and using the computer, and acute hearing when providing phone and counter service to the public.
Must maintain flexibility regarding job assignments, including other departments, locations, and mandatory overtime.

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