Current jobs related to Technical Support Specialist- Help Desk - Durham NC - Genpact
-
IT Specialist
19 minutes ago
Durham, United States Strawbridge Studios Full timeIT Specialist - Help Desk SupportLocation: Strawbridge Studios, Inc.Overview:Strawbridge Studios is seeking a knowledgeable, approachable, and customer-focused IT Specialist to join our Help Desk Team. If you enjoy solving problems, helping people, and being the "go-to" resource your coworkers rely on, this role is for you.We're looking for someone who...
-
IT Support Specialist
5 hours ago
Durham, United States Self-Help Full timeJob Description:WHO We Are:Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we're committed to economic justice! Economic Justice means that all...
-
IT Support Specialist
2 weeks ago
Durham, NC, United States Self-Help Full timeJob Description: WHO We Are: Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we're committed to economic justice! Economic Justice means that all...
-
Help Desk Support Technician
1 hour ago
Durham, United States Decision Point Full timeHelp Desk Support TechnicianID2025-2973Job LocationsUS-NC-DurhamCategoryInformation TechnologyTypeRegular Full-TimeOverviewDecisionPoint Corporation is seeking a Help Desk Support Technician to join our team! The Help Desk Support Technician will work in a Call Center environment, providing detailed call/problem documentation of reported incidents utilizing...
-
Help Desk Support Technician
3 hours ago
Durham, United States DecisionPoint | Cortek Full timeOverviewDecisionPoint Corporation is seeking a Help Desk Support Technician to join our team! The Help Desk Support Technician will work in a Call Center environment, providing detailed call/problem documentation of reported incidents utilizing the Change, Asset and Problem Reporting System (CAPRS). Problem reporting in the CAPRS is required in both...
-
IT Help Desk Support
17 hours ago
Winston-Salem NC , US K2 Staffing Full timeSummary Our client is a leading IT Solutions Company in the Winston-Salem, NC area and they are in need of a Help Desk Support Level II Technician. An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely...
-
Help Desk Support Technician with Security Clearance
18 hours ago
Durham, United States DecisionPoint Corporation Full timeOverview DecisionPoint Corporation is seeking a Help Desk Support Technician to join our team! The Help Desk Support Technician will work in a Call Center environment, providing detailed call/problem documentation of reported incidents utilizing the Change, Asset and Problem Reporting System (CAPRS). Problem reporting in the CAPRS is required in both...
-
Technical Support Specialist
3 days ago
Durham, North Carolina, United States BD Full timeJob Description SummaryTechnical Support SpecialistJob DescriptionWe are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of...
-
Sr. Technical Support Specialist
3 days ago
Durham, United States BD Full timeDescription We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to...
-
IT Help Desk Support
17 hours ago
Greensboro NC , US K2 Staffing Full timeSummaryOur client is a leading IT Solutions Company located in Greensboro, NC and they are in need of a Helpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific...
Technical Support Specialist- Help Desk
1 month ago
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and . Job Title: Commission Analyst (SIO - Sales Incentive Operations) Duration: Fulltime Work Location: RTP/Durham, NC Responsibilities Analyze Helpdesk Ticket and be accountable for resolution of the ticket Knows all types of Commission tickets open with the SIO team (6-8 types) Collaborate with cross-functional teams on daily basis for issue resolution, clearly provides details with examples for a timely response. Knows when to follow up and/or escalate cross-functional dependent ticket Facilitate tracking and maintain data for Compliance, Accuracy, Governance at the project level Understand process SLAs, commission calculation, Seller metrics by personas (Product/Services and Software offers) Use judgment to set up Webex Teams meet with Seller for the complex case to avoid email back and forth and faster case resolution Be the business advisor for Seller and/or with Internal Cross-functional teams to help resolve Commission questions as a single POC Help and flag improvement areas related to processes, systems, and procedures if any Exercises sound judgment within generally defined processes, tools, and policies in developing methods, techniques, and evaluation criteria for obtaining results Minimum Qualifications /skills Medium/Advanced skills with data, analysis and creation of reports Knows to use excel to run reports, Pivot table Willingness to grow with the team and tackle process specific tasks as required Good conflict resolution skills coupled with a proactive approach to identifying challenges before they reach "critical mass" Customer Service experience: Ability to talk to Sales/Seller via Webex Teams or equivalent (Zoom/Microsoft Teams) Preferred Qualifications/skills Preferred experience in order to cash life cycle (accounts receivables, order management) or sales commissions work or sales ops experience Previous experience as Customer Support Representative is strongly preferred; Proficiency to medium/expert skill level using MS Excel is a must; experience with other database tools is a plus Ideal candidate will have experience demonstrating solid analytical skills working with the cross-functional teams like, finance, IT support teams, Sales and Customers Excellent communication and problem-solving skills English Support – No Language support needed Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Work-from-Anywhere Roles – “Los Angeles California-based candidates are not eligible for this role” Location-based Roles “Los Angeles, California based candidates are not eligible for this role.” Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
