Senior Technical Program Manager/Technical Manager

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.
PagerDuty is seeking a Senior Technical Program Manager to join our diverse, customer-focused team As Senior Technical Program Manager, you will be responsible for identifying the stakeholders, driving to set roadmaps and strategies for the program, leading delivery, reporting status, and holding the bar on quality. The ideal candidate is someone with a strong technical background, excellent problem solving ability and is passionate about managing large scale programs and projects
This role is expected to come into our San Francisco office 1 time per month, so you can thrive in your new role and fully embrace being a Dutonian
Lead IT program planning, milestone and success criteria definition, resource allocation plan, and estimation leading to predictable delivery
Analyze large data sets quickly to identify complex patterns and relationships resulting in practical solutions to real business problems
Anticipate bottlenecks, providing escalation management and making tradeoffs
Provide technical contribution working with cross functional teams to surface dependencies, risks, mitigation plans, and estimation refinement.
Collaborate closely with cross functional partners to drive iterative process improvements
Create, track, and drive critical path, flagging and managing risks, dependencies and decisions that affect the program
Manage program financials related to capitalization
Manage procurement processes related to the initiative
7+ years of experience in Technical Program Management
Experience running IT programs, data programs, business applications, security or related programs
Experience doing department roadmap planning & reporting
Experience with managing large-scale programs with a wide impact radius (such as migrations/deprecations etc.)
Experience with financial systems
We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.
You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.
Champion the Customer | Put users first to design great products and experiences.
As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Flexible work arrangements
Paid holidays and sick leave
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.
Led by CEO Jennifer Tejada, PagerDuty's Board of Directors is 50% female and 62% URP representation. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.

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