Senior Technical Program Manager/Technical Manager

NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.
At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.
PagerDuty is seeking a Senior Technical Program Manager to join our diverse, customer-focused team As Senior Technical Program Manager, you will be responsible for identifying the stakeholders, driving to set roadmaps and strategies for the program, leading delivery, reporting status, and holding the bar on quality. The ideal candidate is someone with a strong technical background, excellent problem solving ability and is passionate about managing large scale programs and projects
This role is expected to come into our San Francisco office 1 time per month, so you can thrive in your new role and fully embrace being a Dutonian
Lead IT program planning, milestone and success criteria definition, resource allocation plan, and estimation leading to predictable delivery
~ Analyze large data sets quickly to identify complex patterns and relationships resulting in practical solutions to real business problems
~ Anticipate bottlenecks, providing escalation management and making tradeoffs
~ Provide technical contribution working with cross functional teams to surface dependencies, risks, mitigation plans, and estimation refinement.
~ Collaborate closely with cross functional partners to drive iterative process improvements
~ Create, track, and drive critical path, flagging and managing risks, dependencies and decisions that affect the program
~ Manage program financials related to capitalization
~ Manage procurement processes related to the initiative
~ 7+ years of experience in Technical Program Management
~ Experience running IT programs, data programs, business applications, security or related programs

Experience with managing large-scale programs with a wide impact radius (such as migrations/deprecations etc.)
Experience with financial systems
Whether you're exploring a career change or taking your next step, we look forward to reviewing your application.
We offer a hybrid, flexible environment. Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Paid holidays and sick leave
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.
PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.

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