General Manager

Join to apply for the General Manager role at New York Sports Club .
New York Sports Club and our family of brands is a longstanding, dynamic fitness club brand with locations in the Northeast. We consider ourselves your local neighborhood gym It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff. Our mission is to Improve Lives Through Fitness. The General Manager is responsible for ensuring an efficient and effective operation with a focus on driving net revenue gain through net membership gain, steady increase of average dues, and ancillary growth. The General Manager will manage all profit and loss statements and make decisions that will positively impact the business. The General Manager will report to the Regional Leader and will receive guidance from the Regional Fitness Director. The General Manager will directly manage the development of all other club managers, a team of sales professionals, and any other employees in the club who do not report to another manager.
Performance Management
Assess club team member performance and provide situational leadership with ongoing and constructive feedback/development to drive profitability.
Exhibit the ability to lead and inspire cooperation, mold opinion, and influence behavior by utilizing a business acumen mentality.
Ensure company quantitative and qualitative metrics, guidelines, and standards are measured, and provide coaching to correct behaviors.
Sales Analysis & Results
Achieve monthly and annual membership/fitness financial goals by strategically planning weekly activities in alignment with department objectives and initiatives.
Review and analyze club revenue and sales goals; use data to project sales, determine profitability, and set/adjust targets as needed.
Evaluate market trends and partner with senior management and the fitness team to strategize and implement innovations that improve sales, productivity, and profit.
Financial Management & Budgeting
Evaluate and monitor forecasted budgets to achieve financial objectives.
Manage payroll budgets and ensure timely and accurate processing, compliance with labor laws.
Own the recruitment, training, and development of qualified club personnel, utilizing NYSC resources.
Identify opportunities for improvement through trainings, strategies, and policies.
Club Operations
Ensure that all facility and equipment walkthroughs are completed daily and compliant with codes.
Review and adhere to all NYSC documents including policies and procedures.
Partner with Regional Leader and the facilities team to resolve incidents.
Increase sales/KPIs and minimize operating expenses by driving all revenue departments, staffing support, expense control, facility management, and customer service.
Strategically plan daily/weekly/monthly fitness and membership activities to drive revenue, customer retention, and premium experience.
Foster outreach activities to enhance community involvement.
Customer Service
Promote, maintain, and protect the customer experience.
Build meaningful and intentional connections by interacting positively on the floor.
Educate club team on brand standards and value propositioning.
Work to resolve issues that affect service, efficiency, and productivity.
Resolve customer complaints with customerservice focused solutions.
Partner with management team to identify and remove barriers.
Effectively manage conflict, appropriately escalating and deescalating as necessary.
3-5 years of management in a fitness, hospitality, or retail environment, including profit and loss management, revenue generation, staffing/recruiting, and employee onboarding/retention/development.
~ Bachelors degree in business, sales, marketing, finance, or related field preferred.
~ Child & Adult AED/CPR certified.
~ Sense of urgency regarding customer service and sales results, with proven negotiation skills.
~ Excellent math skills for data analysis and profit and loss statements.
~ Proven track record of managing inventory and purchasing.
~ Ability to create a positive team culture with adherence to brand standards.
~ Prior experience with CRM, LMS, HRIS, and Microsoft Office a plus.
~ Prolonged periods of standing/sitting at a desk and working on a computer.
~ NYSC does not authorize vacation time in January.
Ability to work days, nights, holidays, and weekends according to business needs.
Overnight travel for district meetings may be required occasionally.
This position has a rotating schedule with opening and closing hours, weekday and weekend shifts, and is subject to change based on business needs.
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