DSW Assistant Store Manager

4 days ago

San Francisco CA, United States Designer Brands Full time

DSW Assistant Store Manager
Join to apply for the DSW Assistant Store Manager role at Designer Brands.
We have a personal relationship with our shoes When you embark on a career with DSW, you join a community whose core values ground us in the decisions we make. We strive to support our associates in putting their best foot forward and helping our customers do the same. Store Manager and/or CoManager
Bring positive energy and enthusiasm.
Elevate in-store experience by modeling Customer Experience Leader (CEL) behaviors and coaching associate behaviors to achieve store goals and key performance indicators (KPI). Responsible for responding to customer and associate requests or feedback with a high sense of urgency.
Ensure customers have a positive experience by maintaining DSW store standards. Complete all tasks related to daily open/close including store cleaning, recovery, and maintenance standards.
Partner with Store Manager to create long-term strategic plans. Able to communicate business trends to Store Manager and Market Leader.
Increase sales by leveraging inventory reports to maximize productivity and merchandise presentations on the sales floor.
Work closely with the Store Manager to understand and ensure that all policy and procedures are followed.
Set clear expectations, participate and follow up on all inventory related activities including freight receipt, product placement, markdowns, and mark out of stock (MOOS).
Set clear expectations, participate and follow up on all omni activities in store including Charge/Send and Buy Online Pick Up In Store (BOPIS).
Collect and submit all supply needs to ensure successful operations in all areas of the business.
Ensure a safe environment for both customers and associates. Ensure all equipment is in good operating condition and checked regularly.
Ensure associates are equipped to successfully resolve customer concerns and aware of when to elevate to the Store Manager.
Support Store Manager with associate timekeeping activities to ensure all store labor deliverables are met, including scheduling, forecasting, labor add/reductions, payroll management, etc.
Support Store Manager in resolving associate relations matters.
Participate in the performance review process by writing and conducting associate performance reviews and provide feedback to the Store Manager for Leads and Supervisors.
Recognize the store team through our company recognition tools.
Responsible for developing the store team through training, coaching and motivation.
Assist the Store Manager in recruiting, interviewing, and onboarding Store Supervisor, Store Lead, and Store Associate candidates.
Delegate and/or perform all other associate duties within store.
Perform other duties as assigned by the Store Manager and/or CoManager.
Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
Must have the ability to spend up to 100% of working time standing or walking around the store.
Minimum 2 years management experience.
Minimum high school graduate or equivalent.
Fulltime
Sales and Business Development
Retail
Referrals increase your chances of interviewing at Designer Brands by 2x.
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