Information Technology Desktop Support

3 days ago


Minneapolis MN, United States Aequor Full time

Job Title: Infrastructure Engineer- Desktop Support Ensure you read the information regarding this opportunity thoroughly before making an application. Location: Minneapolis, MN 55426 Duration: 03 Months Shift: M-F Job Band: Experienced Professional Purpose: Support core Digital & Technology initiatives and site Information Technology (IT) activities. Key Accountabilities: Leadership: Leadership be a visible and trusted leader. Active involvement on projects, programs, and/or additional locations. Team embrace a One Global Team mindset. Project Management as required, undertakes various project work to plan, track and communicate IT changes. Vendor Management - works with external vendors and service providers to facilitate the resolution of problems to ensure business continuity. Learning Mindset demonstrate a passion for learning and self-development. Engage in continuous improvement. Technical: Run & protect ensures reliability and protection of critical systems related to local site operations including WAN/LAN connectivity, servers, printing and phone systems; escalation to appropriate teams where necessary to ensure issues are resolved with minimum business impact. Customer Service works closely with business users with full understanding of business processes, acting with urgency and empathy to resolve issues. Problem management and Incident resolution provides timely response to requests for support, consultancy and issue resolution; taking ownership and escalating when required. Provision of business tools & knowledge accountable for ensuring hardware lifecycles are adhered to in line with D&T recommendations. Provision of appropriate IT knowledge and guidance to users in the form of OPLs, onboarding and knowledge-transfer. Cyber and Physical Security - works closely with Compliance Teams to ensure correct processes are implemented across the site; escalate non-compliance. xrczosw New Technology Support collaborate with global D&T groups to implement new technologies. Qualifications: Differential work that has driven impact to the internal/external business Strong interpersonal communication and relationship-building skills Intermediate proficiency in current desktop productivity tools Intermediate proficiency in systems and network troubleshooting Analytical skills to identify problems and deliver solutions Proven results in leadership Ability to influence PLT and other business partners Self-motivated with a mindset for success Project management skills Proven ability to set and uphold standards Bachelor's degree in information technology (or related field) Associate's degree with 5 years IT Manufacturing Experience 1+ years' experience in the field



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