Learning and Development Intern

Position Summary

Optimal Care Services (OCS), New York City’s largest provider of Special Education Itinerant Teacher (SEIT) services, is seeking a motivated intern to manage and enhance our Microsoft Viva Learning platform.

This is a hands-on role with real ownership. As the Learning & Development Intern, you will maintain OCS’s central training library, organize onboarding and professional development content, track training completion, and help ensure employees can easily access the resources they need.

A key project for this internship is supporting the launch of OCS’s new Early Intervention (EI) Division. You will help build the EI learning library, develop onboarding pathways for new staff, and track required training and credentialing requirements. This is a unique opportunity to help create a training program from the ground up while gaining experience in learning management, content organization, and workforce development.

Essential Duties and Responsibilities

1. Content Curation and Library Management

• Own the Viva Learning library: build and maintain a clear taxonomy of categories, tags, and collections so a SEIT teacher, a billing specialist, and a new hire each find what they need in under a minute.
• Source new learning material on an ongoing basis. from Microsoft Learn, LinkedIn Learning, third-party providers, and OCS's own subject-matter experts, and propose additions monthly rather than waiting to be asked.
• Vet every item before it is published: check accuracy, relevance to preschool special education practice, currency, accessibility, and licensing. Retire content that is outdated, duplicated, or unused.
• Publish internally developed content — recorded trainings, SOPs, policy walkthroughs, and onboarding materials — into the library with consistent titles, descriptions, thumbnails, and metadata.
• Maintain a content calendar so the library refreshes on a predictable cadence and seasonal needs (school-year onboarding, annual policy updates, audit season) are met ahead of time.
• Build the Early Intervention collection from scratch — source, vet, and publish content covering EI program fundamentals, the IFSP process, family-centered and natural-environment practice, and EI documentation standards, working with the EI Division leads to fill gaps as the division grows.

2. Learning Paths and Assignments

• Build role-based learning paths for the roles OCS staffs: SEIT teacher, related-service provider, Early Intervention provider and service coordinator, supervisor, billing and compliance staff, administrative support, sequencing content so each path is a coherent program rather than a list of links.
• Assign required training to the appropriate departments and cohorts, set realistic due dates, and coordinate with department managers before assignments go out.
• Track completions and follow up on outstanding assignments through reminders and escalation to managers, keeping the tone supportive and the records clean.
• Coordinate onboarding paths with the Human Resources Manager so every new hire receives a complete, current first-week learning assignment on their start date.
• Design the EI Division onboarding path as the division launches; a first-day-ready sequence for new EI hires that no one has built yet and revise it as the program takes shape.

3. Compliance Training Tracking

• Maintain the master schedule for mandated and regulatory training - NYSED, NYC DOE, and NYS DOH requirements, mandated reporter and child abuse identification, workplace harassment prevention, HIPAA and confidentiality, health and safety, and OCS internal policy attestations.
• Track Early Intervention requirements as a distinct track: training and credentialing tied to New York State Department of Health Bureau of Early Intervention and NYC Early Intervention Program participation, provider approval and renewal dates, and any EI-specific documentation training. Keep this record audit ready from day one rather than reconstructing it later.
• Track completion status by employee, department, and requirement, and produce audit-ready documentation that st