Remote Bilingual Service Desk Analyst
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CAI is seeking a Bi-lingual (Spanish/English) Service Desk Analyst to provide Level 1 IT support to English and Spanish speaking users. This full-time, remote role handles tickets by phone, email, or chat and delivers accurate, customer-friendly solutions.
The successful candidate will have at least 6 months in a service desk or technical support role, strong documentation and communication skills, and the ability to work EST hours.
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