International Veteran Liaison Officer

Description & Requirements Maximus is currently hiring International Veteran Liaison Officers (Bilingual) to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The International Veteran Liaison Officer is responsible for addressing all Veteran clients’ concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA
- requested Compensation and Pension (C&P) exams. Educate veterans on VES and VA procedures and resolve potential problems. Respond to negative feedback from Veterans and/or Providers. Due to contract requirements, only US Citizens or a Green Card holder can be considered for this opportunity. Spanish-language proficiency is a minimum requirement for this position. If selected to advance following Hiring Manager review, you will be required to successfully complete a Spanish-language proficiency assessment. Receive incoming calls directly from upset veterans. Communicate with potentially violent, homicidal and/or suicidal veterans. Review AMTIS Survey cards and follow up with veteran if necessary. Remove/edit no
- show letters posted in error. Provide and assist qualifying Veterans with travel reimbursement guidelines. Gather, review, forward, and monitor Veteran travel reimbursement requests. Manage and update Provider complaints and OOA trackers. Gather information for in-home exam requests for severely disabled Veterans. Assist in requesting information from Veterans as needed by the quality control team. Must be willing and able to work the training schedule of 8:00 AM
- 4:30 PM CST, Monday-Friday for 3-4 weeks with no absences required (this includes pre-planned vacations/trips/appointments etc.) After training, must be willing and able to work between the hours of 8:00 AM
- 6:30 PM CST, Monday-Friday. Please note upon hire, Veteran Evaluation Services (VES), a Maximus Co. will provide all necessary computer equipment that is to be utilized to fulfil the duties of your role. New hires will not be exempt from using company provided equipment. In accordance with SCA contract requirements, remote work must be conducted from the location specified at the time of hire. Travel is not permitted, and you are required to remain at your designated home location for all work activities. Home Office Requirements Using Maximus-Provided Equipment: Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router Private work area and adequate power source High School Diploma or GED Required. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.