LTL Operations Representative

3 weeks ago

Chicago IL, United States Caravan Supply Chain Full time

Caravan Supply Chain Location: Chicago, IL (Downtown) Position Overview Caravan Supply Chain is seeking an experienced LTL Specialist to support and manage Less-Than-Truckload (LTL) freight operations. This role requires hands-on experience with LTL carriers, a strong understanding of tariff-based pricing and accessorial structures, and the ability to communicate effectively with both customers and carrier partners. The ideal candidate is detail-oriented, proactive, and comfortable operating in a fast-paced transportation environment, balancing operational execution with high-touch customer service. Key Responsibilities Build, rate, and manage LTL shipments and multi-stop moves to optimize cost and service Communicate directly with customers to provide shipment updates, manage expectations, and resolve service issues Work closely with LTL carriers to schedule pickups, track freight, resolve delays, and manage claims or service failures Audit LTL freight bills to ensure accurate billing, correct classifications, accessorial charges, and tariff compliance Identify billing discrepancies and work with carriers to recover overcharges Understand and apply LTL tariff pricing, base rates, discounts, fuel surcharges, and accessorial fees Maintain accurate shipment data and documentation within the Transportation Management System (TMS) and internal tools Support customer on-site needs when required and represent Caravan Supply Chain professionally Collaborate with internal sales, operations, and management teams to improve service performance and cost efficiency Required Qualifications 3–5 years of experience working directly with LTL carriers or within LTL brokerage / 3PL operations Strong understanding of LTL services, transit times, and pricing structures, including tariff-based pricing Experience building and managing LTL shipments from pickup through delivery Proven experience auditing freight bills and resolving billing disputes Strong computer skills, including proficiency with transportation systems, spreadsheets, and standard office software Excellent verbal and written communication skills Ability to multitask, prioritize, and perform effectively in a fast-paced transportation environment Preferred Qualifications Experience working in a 3PL or non-asset-based logistics environment Familiarity with NMFC classifications, accessorial charges, and carrier contracts Customer-facing experience, including on-site operational support Strong problem-solving skills and attention to detail Work Environment & Culture Transportation-driven culture emphasizing accountability, responsiveness, and teamwork Fast-moving, results-oriented environment with direct exposure to customers and carrier partners Why Caravan Supply Chain Opportunity to join a growing, solutions-focused logistics organization Direct impact on customer satisfaction and cost optimization Collaborative team environment with room for growth and professional development Benefits at Caravan Supply Chain Inc. Paid Time Off (PTO) plus company holidays Comprehensive medical, dental, and vision coverage Company-paid short-term disability, life, and AD&D insurance Company-paid maternity and paternity leave 401(k) retirement plan

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