Client Service Support Rep

2 weeks ago

San Antonio TX, United States Knight Office Solutions Inc Full time

Customer Interaction & Problem Solving : Serve as the main contact for customers, addressing inquiries and resolving issues to ensure satisfaction.
Information Management : Maintain records of customer data, service calls, work orders, service loaners, and inspections.
Dispatch Coordination : Communicate dispatch and supply order expectations, schedule service calls, and dispatch technicians.
Keep customers informed about the status of their service to ensure a positive experience.
Administrative Support : Assist with administrative tasks, including preparing reports.
Effective problem-solving abilities and the capacity to handle challenging customer situations with empathy and professionalism.
Flexibility to manage workday disruptions and prioritize tasks accordingly.
Proactive approach with a passion for delivering exceptional customer experiences.
Previous experience in customer service or administrative roles, preferably in a technology or office environment.
Proficiency in Microsoft Office Suite and a willingness to learn new software.
Experience with e-Automate software is a plus.
High school diploma or GED.
One to three years of related experience and/or training, or an equivalent combination of education and experience. 
________________________________________________________________________________________________________________________________ 
Apply to the position by submitting your resume, cover letter, and any relevant work examples demonstrating your expertise to Knight Office Solutions' Careers Page or via a job board.

After you apply, we invite you to participate in a Culture Index Survey . This is 2-question survey helps us to apply your work-related needs to our position requirements, and it is also used to assist us in the development of our employees. The survey takes approximately 8 – 10 minutes to complete.

Please click HERE or use this address, to complete the survey and select the position that you are applying for - Customer Service Specialist . For optimal visual of directions, it's recommended that you take the survey on a computer or tablet.
________________________________________________________________________________________________________________________________ 

Knight Office Solutions is an Equal Opportunity Employer.

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