Client/Customer Support Rep

3 weeks ago

Fort Worth TX, United States Co-Operative Industries Defense LLC Full time

Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.
Senior Customer Support Specialist
kSARIA Corporation is an industry leading manufacturer and installer of fiber optic and electrical interconnect solutions for the defense and aerospace industry. Its proprietary processes and technology have enabled the company to achieve exceptional growth by providing the highest quality products and delivering exceptional value to its customers.
The Customer Support Specialist is the primary interface between CIA&Ds customers and the internal organization through the entire ordering process, from RFQ receipt through order entry, contract review, and product shipment. The CSS will be able to effectively communicate the status of the RFQs to internal and external teams. This role will be responsible for posting RFQs, following up on all open quotes and working cross functionally to get updates and ensure follow through to contract award. Additionally, the CSS will effectively communicate order status to the customer through its entire period of performance. This role will be responsible for gathering data from internal functional areas and presenting it to customers in the form of general updates, contract modifications, and customer data requests. Strict attention to detail is needed to close out actions and ensure customer satisfaction.
Establish and build strong relationships with customers via telephone communications
Following-up with the customer on in-complete quotation packages
Monitor quote process to make sure quotations are submitted to customer on time
Submit and follow-up with customers on open quotations
Working with the Strategic Account Managers and Reps to support business and overall customer satisfaction
Monitor and complete all customer required documentation (reps & certs, etc.)
Manage and monitor various customer portals for incoming orders and RFQs
Enter customer orders, confirm order receipt and acknowledge delivery dates with customers
Effectively manage the contract review and sign-off process
Field incoming customer requests for order status and work with all internal functional managers to develop a cohesive response to customer requests for order status, order changes, and expedites. This includes managing open order reports/meetings with assigned accounts.
Being present at customer visits to CIA&D
Support Program Manager.
Report Production Progress to Customer.
Ability to work independently and have highly professional verbal, writing and interpersonal skills
~ Tenacious and relentless to closeout customer required actions as timely as possible
~ Proven ability to build and maintain relationships with customers
~ Comfortable with exposure to highly confidential information
~ Must have previous experience in a Customer Service role
~ Experience and familiarity in US government contracting FAR requirements and contract terms and conditions preferred.
~ Strong Excel, Word, PowerPoint and Microsoft Office skills
~ Willingness to learn other software tools to continue to progress professionally
~US citizenship or permanent resident status is required.

Health insurance
~ Dental insurance
~ Life and Disability insurance
~ 401(k) retirement plan & match

kSARIA is an Equal Opportunity Employer/Disabilities/Veterans

  • Client/Customer Support Rep

    4 weeks ago

    El Paso, TX, United States Primary Services Full time

    Work remotely while supporting high-impact projects and collaborating with diverse teams across a dynamic organization. Enhance your career in customer support while leveraging bilingual skills in a fast-paced environment. Primary Services is actively recruiting for a Bilingual Customer Support Representative to support a large, established client. In...

  • Customer Support Rep

    3 weeks ago

    Fort Lauderdale, United States Johnstone Supply Full time

    Join to apply for the Customer Support Rep role at Johnstone Supply Now is the best time to join Johnstone Supply. The Customer Service Representative is responsible for delivering prompt, professional, and courteous service to customers. This role supports all aspects of the customer experience, including sales support, technical product research,...

  • Customer Support Rep

    4 hours ago

    Fort Lauderdale, FL, United States Johnstone Supply Full time

    Join to apply for the Customer Support Rep role at Johnstone Supply Now is the best time to join Johnstone Supply. The Customer Service Representative is responsible for delivering prompt, professional, and courteous service to customers. This role supports all aspects of the customer experience, including sales support, technical product research,...

  • Customer Service Reps

    2 weeks ago

    Fort Worth, TX, United States Jobsultant Solutions Full time

    About the job Customer Service Reps - Remote We are looking for employees to assist clients in planning business travel, convention conferences, distance learning seminars and vacations. We specialize in group travel, corporate bookings, small to medium sized tours, chartered cruises, destination weddings, bachelor/bachelorette parties, all-inclusive...

  • Customer Service Reps

    4 days ago

    Fort Worth, TX, United States Jobsultant Solutions Full time

    About the job Customer Service Reps - Remote We are looking for employees to assist clients in planning business travel, convention conferences, distance learning seminars and vacations. We specialize in group travel, corporate bookings, small to medium sized tours, chartered cruises, destination weddings, bachelor/bachelorette parties, all-inclusive...

  • Customer Service Reps

    2 weeks ago

    Fort Worth, TX, United States Jobsultant Solutions Full time

    About the job Customer Service Reps - Remote We are looking for employees to assist clients in planning business travel, convention conferences, distance learning seminars and vacations. We specialize in group travel, corporate bookings, small to medium sized tours, chartered cruises, destination weddings, bachelor/bachelorette parties, all-inclusive...

  • Client/Customer Support Rep

    4 weeks ago

    Irving, TX, United States Staffing Now Full time

    SNI Companies has partnered with a reputable financial services company in Irving, TX that is seeking a Bilingual Customer Service Advisor to join their team. This opportunity is ideal for someone interested in a role that combines both sales and customer service skills. This is a hybrid opportunity, 80% remote, 20% in office. Candidates will be required...

  • Client/Customer Support Rep

    3 weeks ago

    Irving, TX, United States Cornerstone Staffing Full time

    Are you bilingual in English & Spanish? Do you have great customer service and call center experience? Are you looking for a NEW and EXCITING opportunity to start RIGHT AWAY? Apply Online Today!   Bilingual Customer Service Advisor Hours: Monday - Friday: 7am - 7pm (8 hour shift) + Saturdays as needed Location: 80% remote / 20% onsite in Irving, TX...

  • Client/Customer Support Rep

    4 weeks ago

    Trinity, TX, United States PW Promotions Full time

    Are you a customer-oriented professional with a knack for building relationships? Do you thrive in a fast-paced environment where you can combine your excellent customer service skills with your sales expertise? Join our team as a Frontier Customer Service Specialist, where you'll have the opportunity to engage with customers, provide outstanding service,...

  • REMOTE Customer Support Rep-Bilingual

    4 weeks ago

    Fort Worth, United States Primary Services Full time

    Work remotely while supporting high-impact projects and collaborating with diverse teams across a dynamic organization. Enhance your career in customer support while leveraging bilingual skills in a fast-paced environment.Primary Services is actively recruiting for a Bilingual Customer Support Representative to support a large, established client. In this...