Technical Support Engineer Tier 2 Remote Mexico

3 weeks ago

Remote, United States Mitratech Holdings Inc Full time

Mitratech is a proven global technology partner for corporate legal and compliance teams. We believe our employees’ enthusiasm fuels great work, so we pursue individuals with a passion for building an environment of ownership, transparency, continuous improvement as well as a dedication to driving the best possible experience for our clients. Ensure all your application information is up to date and in order before applying for this opportunity.
Provide assistance to customers, consultants and partners on the usage of Mitratech products through our customer support portal, email, chat and phone
Update the ticket tracking system to provide accurate and current status of support issues
Create Knowledge-base articles regularly to expand self-help tools for customers and internally
3+ years of experience working with enterprise software applications in support, development/QA, services or similar technical role
~ Experience working with Java/J2EE applications required
~ Experience working with Application Servers such as Tomcat, WebLogic and/or WebSphere preferred
~ Experience with performance tuning of applications or databases preferred
~ Experience with relational databases including Oracle and/or SQL Server preferred but not required
~ Experience with Windows and/or Unix operating systems
~ Experience with Business Objects or any Business Intelligence technology preferred but not required
~ Excellent organizational, customer relationship, verbal and written communication skills
~ Bachelor or Master of Science in Computer Science/Engineering or relevant experience required.

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.
Remote working/work at home options are available for this role.

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