Warranty/Quality Reporting Administrator

3 weeks ago

Peachtree City GA, United States Rinnai America Corporation Full time

Rinnai America Corporation is the leader in tankless water heating, a technology that is growing rapidly as businesses and homes "yank the tank" and convert to an efficient, endless supply of hot water and the only tankless water heating manufacturer in the US. We have a commitment to our employees and a strong, accountable culture with a practice of giving back to our communities. This position is located at 103 International Dr. Schedule: Monday-Friday What does a Warranty/Quality Reporting Administrator do at Rinnai? Effectively and accurately administrate the processing of warranty parts and labor claims per terms of the Rinnai warranty provided on Rinnai and OEM various product lines. Research and provide resolution to all disputed processed claim inquires. Process warranty parts and labor claims ensuring credits/payments are within established Rinnai warranty policies. Research and settle disputes with service providers related to rejected claims or on inaccurate, unreasonable, or unsubstantiated charges on processed claims. Development/preparation/distribution of warranty reports which identify top expense drivers, allowing Rinnai leadership to control warranty expense through product quality improvements or policy changes. Coordination of all Authorized Service Provider information and timely and effective communication to all ASP's as related to distribution of material, Tech Bulletins, letters of termination, etc. This will involve processing Authorized Service Provider contractual agreements, ensuring all necessary paperwork, W9 forms, and Proof of Liability Insurance are received, setting ASP's up in Rinnai's operating system, and maintaining a database listing all ASPs with appropriate ASP information. Awareness and compliance of Company Policies and Procedures One year of warranty administration or repair parts/service-related experience preferred Patience and ability to show empathy to customer needs Working knowledge of all Microsoft Office products as well as Crystal Reports Physical Activities No adverse environmental conditions expected. Medical, Dental, Vision, and Prescription Flexible Spending Account (FSA) options for Medical and Dependent Care Paid Time Off (PTO), Floating Holidays (FH) Paid Holidays Company Paid Life Insurance Voluntary Life Insurance Short- and Long-Term Disability Tuition Reimbursement Referral Bonuses Paid Volunteer Community Service Day Rinnai America Corporation is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

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