Warranty/Quality Reporting Administrator

Creating A Healthier Way of LivingMake sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.Rinnai America Corporation is the leader in tankless water heating, a technology that is growing rapidly as businesses and homes “yank the tank” and convert to an efficient, endless supply of hot water and the only tankless water heating manufacturer in the US. We have a commitment to our employees and a strong, accountable culture with a practice of giving back to our communities.Rinnai America Corporation (RAC) is looking for RAC-STARS Check out why Rinnai is the hottest place to work position is located at 103 International Dr. Peachtree City, GA.Schedule: Monday-Friday Hours: 8:00am-5:00pmWhat does a Warranty/Quality Reporting Administrator do at Rinnai?Effectively and accurately administrate the processing of warranty parts and labor claims per terms of the Rinnai warranty provided on Rinnai and OEM various product lines. Research and provide resolution to all disputed processed claim inquires. Development of necessary reports/information to assist in control of warranty expense through the identification of significant drivers of service calls and/or component part replacements.What you will do:WARRANTY SUPPORTProcess warranty parts and labor claims ensuring credits/payments are within established Rinnai warranty policies.Research and settle disputes with service providers related to rejected claims or on inaccurate, unreasonable, or unsubstantiated charges on processed claims.Development/preparation/distribution of warranty reports which identify top expense drivers, allowing Rinnai leadership to control warranty expense through product quality improvements or policy changes.Coordination of all Authorized Service Provider information and timely and effective communication to all ASP’s as related to distribution of material, Tech Bulletins, letters of termination, etc. This will involve processing Authorized Service Provider contractual agreements, ensuring all necessary paperwork, W9 forms, and Proof of Liability Insurance are received, setting ASP’s up in Rinnai’s operating system, and maintaining a database listing all ASPs with appropriate ASP information.Maintain detailed and current knowledge of the Company’s products and warranties.OTHEROther duties and responsibilities as requiredEmbrace and support growing business demands in a changing environmentAwareness and compliance of Company Policies and ProceduresREQUIREMENTS:KNOWLEDGEHigh School degree or equivalent required. One year of warranty administration or repair parts/service-related experience preferredSKILLSAttention to detail and follow through on all issuesHonesty and integrityTeam player: ability to work with others at all levelsPatience and ability to show empathy to customer needsWorking knowledge of all Microsoft Office products as well as Crystal ReportsABILITIESMultitask with competing prioritiesWork cooperatively within a team environmentSome moderate liftingPhysical Requirements:Physical ActivitiesOccasionally remaining in a stationary position, often standing, or sitting for prolonged periods of time.Constantly communicating with others in exchange for informationOccasionally repeating motions that may include the wrists, hands, and/or fingers.Constantly assessing the accuracy, neatness, and thoroughness of the work assigned.Environment ConditionsNo adverse environmental conditions expected.Physical DemandsSedentary work that primarily involves sitting/standing.BenefitsMedical, Dental, Vision, and Prescription Flexible Spending Account (FSA) options for Medical and Dependent CarePaid Time Off (PTO), Floating Holidays (FH)Paid Holidays 401(k) Plan with Company Match Company Paid Life InsuranceVoluntary Life InsuranceShort- and Long-Term DisabilityProfessional DevelopmentTuition ReimbursementAnnual Incentive Plan (AIP)Referral BonusesPaid Volunteer Community Service DayTobacco and Drug-Free CampusesEmployee, family, and friend’s discountRinnai America Corporation is an equal opportunity employer that is committed to inclusion and diversity. xhuatnn We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.