Technical Supporter

7 days ago


Boston MA, United States Vanderweil Engineers Full time

Vanderweil Engineers is a nationally recognized, top-ranked engineering firm specializing in MEP/FP and technology services. For 75 years, we've delivered innovative solutions across diverse sectors—including Science & Technology, Mission Critical, Academic, Healthcare, and Commercial. As one of the largest independently owned engineering firms in the U.our team of 500+ professionals operates from nine offices nationwide, bringing deep expertise and a commitment to excellence to every project.
Join us to do the best work of your career as a Senior Helpdesk Analyst at our Boston, MA headquarters (Seaport District - four minutes from South Station, Hybrid schedule).


Delivering best in class support to Vanderweil internal clients.
Microsoft Intune / Endpoint Manager (Laptop imaging and deployment etc)
MS Teams Phone support
Basic & Advanced Technical Support - Serve as Tier 2 / Tier 3 escalation point for complex incidents including supporting other offices and wfh colleagues
Windows 11 OS Platform
Microsoft 365 (Exchange Online, Teams, OneDrive)
Application installs
Work with infrastructure & cybersecurity teams to solve complex issues
Open and manage support tickets with vendor support


Conference Room Audio Visual Setup and Support

~ Setup and support Conference Room AV devices (mostly Logitech RallyBar)


Security & Compliance Support

Support MFA enrollment and recovery
5+ years in Helpdesk with increasing responsibility
~ Network fundamentals - DNS, DHCP, TCP/IP, VPN
~ Endpoint Management - Intune, GPO, Windows Update
~ Autodesk Engineering is a plus
~ Some infrequent travel to other Vanderweil offices


Flexible & Hybrid Work Culture

We know that work/life balance is crucial to our employees, our flexible and hybrid work style allows team members to have the freedom to be innovative, and drive results their way. The compensation range is $75,000 - $85,000 commensurate with years of experience, professional licensure and education.


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