Director, Local Sales Tech Transformation

Sysco is a multi-billion dollar E-commerce, B2B food service business and the global leader in selling, marketing, and supplying food products to restaurants, businesses, health care locations, education, travel and food service management around the world. We do business in over 90 countries internationally and this role will bring customer-centric solutions to the markets for Sysco.
Our Purpose is to connect the world to share food and care for one another.
We define our mission at Sysco as delivering success for our customers through leading product, service, and people.
Our products help the foodservice operators, restaurant owners and chefs of America deliver culinary innovation for millions of America's consumers every day.
Sysco is on a mission to deliver exceptional customer experience and profitability growth acceleration. Director Local Sales Technology Transformation
will serve as a key leader and collaborate with the Technology Team and E-Commerce Team - reporting to the Vice President Local Sales Transformation & Customer Experience - responsible for improving local sales colleague & customer experience from a technology standpoint through cross functional collaboration, process transformation, strategic planning and support of Sales Colleague and Customer Experience across the North America Local Sales function – US Broadline, Canada and Specialty.
Collaborate with the sales team to understand client needs, challenges, and target customers and use that information to co-create with the Technology Team the vision of Colleague and Customer experience specific to technology to simplify the process, create cost efficiencies and drive growth
Design the future of BAU and Initiative technology (including but not limited to Pricing Agility and AI360) through partnership with functional teams like Revenue Management and Field Merchandising
Own the CRM Strategy – Lead the business process design and execution for the list of approved and prioritized project requests for all current and future Salesforce projects
Create vision for future considering a tailored experience for colleagues and customers: prioritized by tenure, performance and other criteria
Collaborate with Senior Director of Process Improvement and Readiness and the Sales Enablement and L&D Teams to ensure proper training, communication, change management and readiness of all field facing deployments to support successful execution
Collaborate with Director of Local Sales Colleague and Customer Experience to capture field feedback/alignment on the technology roadmap such that technology updates are prioritized based on impact and have a higher likelihood of success
Weighs business risks, issues, Technology Team capacity, and impact to Field Teams to consume the change and actively assists with issue resolution
Manage and promote the effective use of sales tools and platforms (such as Salesforce, AI360, Shop, PGS, SIA+, Talkdesk, etc.) to optimize workflows and data capture
Organize and manage technology events such as workshops, webinars, and training sessions. Ensure that these events are engaging, informative, and tailored to the needs of the field team to optimize adoption and effectiveness
Researches and analyzes industry trends and benchmarking information as they apply to technology platforms
This person should have a cross-section of skills spanning strategy, sales, technology, associate and customer insights and analytics, and be an experienced, innovative, data-driven leader.
They will lead their team to understand the needs of the field, develop, test and learn and then work closely with executive leadership, functional teams, and the technology organization to bring that work to life.
Bachelor's degree in an analytical field (e.g., business, economics, engineering)
MBA or other advanced degree from a top-tier educational institution.
8+ years as a Product Owner, Product Manager or Business Analyst with a minimum of 5 years' experience in an agile environment
2+ years of Salesforce hands-on experience, preferably in Sales Cloud
Sysco Field Sales Experience preferred
Nimble business mind with a focus on developing creative solutions
Exceptional communication (written and verbal form) and executive presence, including strong project reporting, with a focus on interdepartmental communication
Demonstrated ability to balance the delivery of products against the realities of limited resources using problem solving, project management and creative resourcefulness
KEY PERFORMANCE INDICATORS (KPIs)
:
Improved sales performance (volume and rate)
Customer and Colleague satisfaction score improvement (internal Net Promoter Score (NPS) or pulse surveys)
Cost savings or value creation tied to continuous improvement initiatives