General Manager, Performance General Manager, Performance

3 weeks ago

Upper Marlboro MD, United States Urbanair Full time

Urban Air is seeking a General Manager to motivate, instill accountability, and achieve results to drive success while maintaining our fun culture Hire, train, and provide mentorship to the staff to further develop their skills
Cultivate a team environment that provides exceptional customer service
Implement and execute all staff training programs
Ensure execution of all employee recognition and incentive programs as documented
Maintain a strong community presence through partnership with community and business organizations
OPERATIONS
Responsible for all aspects of the operation including entertainment, food, beverage, attractions, and property to facilitate the fulfillment of financial goals and company initiatives
Provide direction to the management team and ensure all staff members perform at a consistently high level
Assist franchise owner(s) in holding manager(s) accountable for setting and meeting departmental goals
Monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience
FINANCIALS
Maintain systems that ensure overall fiscal responsibility for inventory control, including pars and proper ordering
Assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business
Analyze financial reports and develop action plans to grow revenue and control expenses to meet or exceed annual budgets
3+ years of experience in Facility Operations & Management required
Demonstrated ability to achieve expected store financial results in areas of responsibility
Ability to establish working relationships with all employees, management, and vendors
Ability to maintain and project professionalism, internally and externally, at all times
Flexible in approach; Ability to hold oneself accountable for high personal standards of conduct and professionalism
Appreciation of diversity (thought, ethnic, gender, etc.)
Encouraging and helping them grow professionally and personally as they enter the workforce. Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.

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