Sr Player Development Executive

2 days ago

Philadelphia PA, Philadelphia County, PA; Pennsylvania, United States Rivers Casino Full-time
Responsible for new player acquisition and repeat visitation from higher worth customers. Smile, display energy and open body language Creates a new business pipeline, bringing in top customers and providing elevated service experience. Knowledge of table games operations and electronic gaming machines. In person, telephone, and digital outreach to identified segments of the player database to increase trip frequency, including coded and uncoded customers, and general customer service calls to build relationships and visitation. Engages with customers off property including dinners, cruises, sporting events, and other approved marketing activations. Assists the Director of Player Development with team member mentorship and development coaching. Hosts independent events to engage with customers outside of the established programming. Must be 18 years or older. ~ High school diploma or equivalent. ~10+ years of casino host/player development experience. ~ Knowledge of Casino Management Systems and customer database platforms. ~ Required to use telephone and computer.