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Director, Solutions Engineering New San Francisco
4 weeks ago
Join us on our mission to make a better world of work. Culture Amp is the worlds leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop highperforming teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day. Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the worlds top private cloud companies by Forbes and most innovative companies by Fast Company. As the Solutions Engineering Director, you will play a pivotal role in establishing and scaling Culture Amp's global Solutions Engineering function. You will lead a team of highimpact sales engineers focused on accelerating time to value, mitigating churn, and driving competitive differentiation within the enterprise and larger midmarket segments. By bridging technical expertise with business value alignment, you will shape how our customers experience our platform, from presales to implementation and ongoing success. This is an opportunity to build a new team and function from the ground up, partnering closely with Sales, Customer Success, Product, and Marketing to deliver customercentric solutions and drive measurable outcomes. Your contributions will directly impact customer retention, close rates, and lifetime value, all while helping Culture Amp maintain its leadership position in the competitive HR tech space. Key Responsibilities Team Leadership and Development Hire, onboard, and manage a team of Solutions Engineers with a mix of technical and consultative expertise. Define clear roles and responsibilities, ensuring alignment with crossfunctional partners (Sales, Product, and Customer Success). Provide ongoing coaching and development opportunities to help team members excel in their roles. Customer-Centric Solutions Delivery Partner with Sales to lead complex, tailored product demos and value discovery workshops for enterprise and midmarket prospects. Act as a trusted advisor, aligning customer needs with Culture Amps solutions while demonstrating our competitive differentiation. Collaborate with Customer Success to ensure a seamless transition from presales to implementation, focusing on measurable outcomes and quick wins. Enablement and Scalability Develop foundational assets, including discovery frameworks, onboarding plans, and playbooks for scalable and repeatable success. Create verticalspecific value propositions, technical demonstrations, and customer success stories tailored to strategic markets. Certify Account Executives on selfservice demo capabilities for smaller accounts while maintaining a focus on complex enterprise engagements. Driving Metrics and Innovation Establish and track KPIs such as time to value, customer retention rates, close rates, and customer lifetime value. Leverage datadriven insights from customer engagements to inform opportunities for product improvement and innovation, creating a feedback loop with the Product team. Partner with Product to influence roadmap by aligning customer feedback with strategic GTM priorities. Lead pilot initiatives for strategic accounts and verticalspecific GTM campaigns, iterating on feedback to optimize results. Operational Excellence Build and maintain a repository of technical documentation, best practices, and enablement materials. Ensure proper solution scoping for implementation, aligning technical integrations to increase customer stickiness. Partner with Revenue Operations to prioritize accounts, leveraging tools like 6Sense for strategic targeting. Qualifications 8+ years of experience in a Solutions Engineering or related role, preferably within the HR technology space. Demonstrated expertise in Performance Management, Engagement, and People Analytics, including data flows, orchestration, and integrations. Proven ability to lead customerfacing technical discussions and tailor solutions to enterprise needs. Strong leadership skills with experience managing or mentoring team members. Exceptional ability to simplify complex technical problems and translate them into business value. Experience working in a presales environment, including RFP processes and executive presentations. Passion for innovation and continuous improvement in customercentric solutions. Location Candidates must be located in one of Culture Amps hubs (e.g., New York, Chicago, San Francisco) and be willing to travel as needed for customer engagements and team collaboration. Why Culture Amp? At Culture Amp, youll have the chance to shape a critical new function and make a meaningful impact on our customers and company growth. Youll work with a collaborative and forwardthinking team committed to solving challenging problems and delivering exceptional employee experiences. Join us in building the future of work and creating measurable value for our customers worldwide. Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success Programs, coaching, and budgets to help you thrive personally and professionally Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work Team budgets dedicated to team building activities and connection Intentional quarterly wellbeing pauses: A quarterly companywide shutdown day in each region to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time Extended yearend breaks: An extended refresh period at the end of year Excellent parental leave and inwork support program available from day 1 of joining Culture Amp 5 Social Impact Days a year to make a positive impact on the community outside of work MacBooks for you to do your best & a work from home office budget to spend on setting up your home office Medical insurance coverage for you and your family (Available for US & UK only) Metrics for Success Reduction in time to value (contract signing to first meaningful outcome). Improvement in enterprise customer +1000 employees retention rates. Increase in close rates for strategic opportunities. Growth in customer lifetime value (CLTV). Successful execution of new GTM strategies and initiatives. Base Salary (US)$220,000 - $260,000 USD Accommodation If you require reasonable accommodations or adjustments due to a disability to complete the online application or to participate in the interview process, please contact accommodations@cultureamp.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Culture Amp will retain your CV & personal information for a period of two years (four years for the US) from the date of your application process completion. Culture Amp may contact you in relation to future job opportunities during this time period. For further information please see our privacy policy here or contact privacy@cultureamp.com. Equal Employment Opportunity Culture Amp is committed to providing equal employment opportunities for all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. We do not discriminate on the basis of any protected group status under any applicable law. #J-18808-Ljbffr
