Head of Solutions

This range is provided by Harnham. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range $250,000.00/yr - $350,000.00/yr Direct message the job poster from Harnham Senior Recruitment Consultant (Phoenix) at Harnham HEAD OF SOLUTIONS ENGINEERING SAN FRANCISCO, BAY AREA ONSITE $250,000 - $350,000 BASE + BENEFITS COMPANY This rapidly growing start-up develops AI-powered voice agents that manage sales, appointment scheduling, and customer service calls. Their technology is designed to sound natural and operate 24/7, helping businesses save time and enhance customer interactions. Supporting multiple languages and industries, the company is quickly establishing itself as a leader in automated conversational solutions. THE ROLE Were looking for a Head of Success to lead and scale our customer success, onboarding, and solutions engineering functions. Youll own the end-to-end customer experience after the deal closes from onboarding to implementation to long-term adoption. This role is a mix of technical problem-solving, team leadership, and enterprise customer management. You'll also serve as the voice of the customer internally, helping the product and engineering teams continually improve the platform based on real-world usage. ROLE RESPONSIBILITIES Own onboarding for enterprise customers, guiding setup, integrations, and prompt engineering. Lead weekly check-ins and technical workshops with customer project leads and engineering teams. Build and iterate on conversational pathways with and for customers to ensure ROI and usability. Jump into whatever is needed. Your mission is to make sure customers are successful, always. Collaborate cross-functionally with sales, product, and engineering to improve product fit and delivery. Spend significant time on customer calls, supporting pre-sales conversations, and providing post-sales technical depth. Build and scale the Success team, including hiring customer engineers and support leads. QUALIFICATIONS You bring 7+ years of experience across roles like customer success, solutions engineering, or software development, with at least 3 years spent directly supporting customers in a technical capacity. Youve worked on AI or machine learning products, know how to craft effective prompts, and can apply LLMs to real-world business problems. Youre confident working across the stack whether it's building APIs, fine-tuning prompts, or hooking into third-party platforms. Youre customer-obsessed, detail-oriented, and thrive on clearing roadblocks to keep things moving. Youre comfortable in fast-moving, ambiguous environments, especially in startups or scaling teams. Youre flexible on hours you know customer needs dont always fit into a standard 9-to-5. NICE TO HAVE Hands-on experience rolling out enterprise AI or LLM-powered solutions in real customer environments Background in leading onboarding, implementation, or solution engineering teams Familiarity with voice AI, automation platforms, or systems that blend conversational UX with back-end integrations If youre a proven customer and solutions leader who knows how to turn AI into real business value let's connect Seniority level Seniority level Director Employment type Employment type Full-time Job function Job function Information Technology, Customer Service, and Engineering Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Harnham by 2x Inferred from the description for this job Medical insurance Vision insurance Get notified about new Head of Solutions jobs in San Francisco Bay Area . 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