Support Engineer

2 days ago
New York NY, New York County, NY; New York State, United States Integrated Technology Systems Full-time
Integrated Technology Systems is a growing MSP based in New York City that delivers high-quality IT support to professional services firms. We’re looking for an L1 Support Engineer who thrives on working with many different clients as part of a close-knit team. This is an in-office role based in NYC. What You’ll Get ~ Base salary starting at $55k+ ~ Quarterly bonuses ~ Health insurance and PTO ~401(k) starting in your second year ~ A collaborative team focused on high-touch service and modern IT solutions What You’ll Do First-line troubleshooting and resolution: password resets, MFA resets, printer configuration, and break/fix, with proper ticket routing and escalation User management in Microsoft Entra ID, Active Directory, and Microsoft 365, including onboarding and offboarding via established workflows Windows 11 and macOS device deployment and configuration, plus mobile device enrollment (iOS/Android) First-pass network triage: WAN/LAN connectivity, Wi-Fi, and VPN client issues, escalating firewall and infrastructure issues to L2 Security operations support: application approval requests, phishing report handling, and initial alert triage per documented runbooks Resolve L2/L3 issues where solutions are already documented, as a path to advancement Participate in project work, on-site and remote support, and the on-call rotation What You Bring ~1+ year of MSP or comparable help desk experience ~ Experience with a PSA or ticketing system (ConnectWise preferred) ~ Working knowledge of Windows 11 and Microsoft 365 administration ~ Familiarity with Entra ID/Azure (we will train as needed) ~ macOS experience preferred ~ iOS/Android device support and MDM familiarity ~ Networking fundamentals: TCP/IP, DNS, DHCP, VPN ~ Exposure to RMM toolsets and endpoint security tools a plus ~ Certifications a plus: CompTIA A+/Network+/Security+, Microsoft MS-900 or MD-102 ~ Strong customer service and phone presence ~ Thrives in a fast-paced, learning-focused environment Next Steps Apply with your resume OR Get a head start here:

  • IT Support Engineer

    2 days ago

    New York, New York, United States Applied Underwriters Full-time

    United Risk is a global property and casualty insurance underwriting and distribution platform with deep worldwide technical resources, large underwriting capacity, and an entrepreneurial spirit. A performance outlier for over three decades, United Risk is a magnet for top-tier talent and has become the global choice of top quartile insurance...

  • Support Engineer

    2 days ago

    New York, New York, United States My IT Crew Full-time

    PLEASE NOTE: The position hours are 9 am - 6 pm Eastern Standard Time (New York City time zone) Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading…. My IT Crew has been a...

  • Product Support Engineer

    1 day ago

    New York, New York, United States Thesis Part-time

    About us Thesis is building the AI-powered care team platform for infinitely scalable clinical capacity. We radically increase access and improve quality of care by combining AI agents with clinical experts to take on high-impact clinical operations and care management activities for healthcare organizations. We’re based in NYC, are growing rapidly, and...

  • Endpoint Support Engineer

    1 day ago

    New York, New York, United States ACL Digital Full-time $65 - $68 Permanent

    Endpoint Support Engineer Work Schedule: 40 hours/week ? Monday through Friday 8am-5pm Location: 100% onsite New York City, 221 E 71st Street,New York, NY 10021 This is a pay rate of $65.00 to $70.00 per Hour Duration: 6 months -Potential to extend based on project Top 3 technical or soft skills you’d like to see that will lead you to request an...

  • AV Support Engineer

    2 days ago

    New York, New York, United States The Phoenix Group® Full-time

    Role Overview The AV Support Engineer is responsible for maintaining and supporting comprehensive audio-visual systems across diverse meeting spaces and event venues. This role requires hands-on technical proficiency, exceptional customer service, and the ability to troubleshoot and resolve A/V issues quickly. Working closely with IT, Facilities, and...

  • Technical Support Engineer

    4 hours ago

    New York, New York, United States incident.io Full-time $150,000 - $200,000 Contract

    The TeamThe Technical Support Team is usually the first line of communication between incident.io and our customers.We’re part of Product Development, and we’re crucial in ensuring our customers have the best possible experience with our product.It’s typical for us to jump on customer calls if needed, discuss best approaches, and provide support when a...

  • Application & IT Support Engineer

    1 day ago

    New York, New York, United States Lalamove Full-time $70,000 - $90,000 Contract

    At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s...

  • Customer Support Engineer

    2 days ago

    New York, New York, United States Heidi Full-time $85,000 - $95,000 Contract

    Who We Are Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible. We're a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients. In just 18...

  • Enterprise Support Engineer

    2 days ago

    New York, New York, United States LexisNexis Risk Solutions Full-time $65,100 - $108,500 Contract

    About The Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult...

  • Support Engineer

    3 days ago

    Brooklyn, NY, NY, United States My IT Crew Full-time

    **PLEASE NOTE:** The position hours are **9 am - 6 pm Eastern Standard Time** (New York City time zone) **Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading….** **My...

Similar jobs in New York NY

Top cities