Telecommute Senior Program Manager

1 week ago

San Antonio TX, United States Centific Full time

Overview As a Senior Program Manager, AI Data Services, you will be responsible for driving the success of a large onsite team delivering critical data services to our clients. Your role will focus on ensuring the timely and high-quality delivery of projects while fostering strong client relationships. You will also oversee project budgets, manage escalations, and work closely with the Solutions Engineering team to optimize workflows. Additionally, you will lead and mentor a team of Project Managers, Project Coordinators, and other delivery professionals.

Project Execution:
Lead the strategy and oversee the execution of diverse AI Data projects.
Collaborate closely with global teams on the delivery of large-scale multi-geography projects.
Track overall project delivery, including milestone tracking, quality assurance, and process optimization.
Embrace the ever-changing landscape of the industry by identifying opportunities for innovation in all aspects of our operations.
Serve as an escalation point for any client issues and coordinate resolutions across multiple teams.
Develop and maintain strong client relationships, serving as a trusted advisor and resolving client issues effectively.
Team Management:
Manage a large onsite team responsible for delivering a large-scale multi-million dollar program.
Coach the Project Management team on client engagement best practices, including effective meetings and presentations.
Lead and provide mentorship to a large team of Project Managers, Project Coordinators, and related roles.
Manage team hiring strategy based on both program growth and the evolution of services offered.
Stay up-to-date on industry trends and advancements related to AI systems, data annotation, and related technologies.
Foster a culture of quality and accuracy in data annotation, ensuring adherence to established standards and guidelines.
Continuously evaluate and implement tools and technologies to enhance the efficiency and effectiveness of data annotation operations.
Conduct regular performance evaluations for team members and provide feedback for their professional growth.
Reviews important data.
Responsible for compiling timekeeping records for management level, approval, and submission. Helps to drive Lean implementation amongst team members.
Monitors budget spending for projects.
Approves equipment requests and spending.
Meets with clients for updates on ongoing projects.
Addresses project issues on a financial level.
Extensive experience with Microsoft Office 365 including Outlook, Excel, and PowerPoint.
Extensive experience in online communication.
Extensive experience in project management.
Basic knowledge of PowerBI and internet-based platforms.
Leadership qualities including the ability to give/take feedback, recognition of when to delegate, and confidence.
Employment Type: Full-time

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, age, mental or physical disability, medical condition, sex (including pregnancy), gender identity or expression, sexual orientation, marital status, familial status, veteran status, or any other characteristic protected by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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