Service / Help Desk / Technical Support
7 days ago
About Us AT-NET Services is a premier Managed IT Service Provider dedicated to delivering proactive, reliable IT solutions. Our expert team ensures top-tier IT support, security, and infrastructure management for clients across diverse industries. We are seeking a skilled and motivated Help Desk L2 Technician to join our growing team.
As a Help Desk L2 Technician, you will provide advanced technical support, resolve complex IT issues, and ensure high-quality service for our clients. You will troubleshoot and manage networks, hardware, software, and cloud services while maintaining excellent client satisfaction.
Provide remote and onsite technical support, focusing on quick issue resolution and client satisfaction.
Diagnose and troubleshoot hardware, operating systems (Windows/macOS), applications, and cloud-based services.
Administer and maintain Microsoft 365, Active Directory, and Azure environments.
Perform system updates, patch management, and security configurations.
Support VMware environments and use PowerShell for troubleshooting and basic automation.
Liaise with vendors, suppliers, and internal teams to resolve IT challenges.
3+ years of experience in an IT support or help desk role, preferably within an MSP.
~ Strong knowledge of Windows Server, Windows Desktop, and Microsoft Applications.
~ Experience with Microsoft 365 administration (Exchange, SharePoint, Teams) and Azure.
~ Proficiency in network troubleshooting (DNS, DHCP, VPN, TCP/IP).
~ Hands-on experience with VMware support and PowerShell scripting.
~ Familiarity with backup solutions, disaster recovery, and security best practices.
~ Strong communication, customer service, and organizational skills.
~ Certifications such as CompTIA A+, Network+, Microsoft Certified: Health, dental, and vision insurance.
Paid time off and holidays.
If you're a dedicated IT professional passionate about delivering exceptional support, apply today to join AT-NET Services and grow with us
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