Help Desk Manager

1 week ago

Charlotte NC, United States GSAAt Full time

Company Description We suggest you enter details here. Role Description This is a full-time on-site role for a Help Desk Manager located in Charlotte, NC. The Help Desk Manager will oversee and coordinate the day-to-day activities of the help desk team to ensure efficient and effective IT support. Responsibilities include managing help desk staff, resolving technical and customer service issues, monitoring key performance indicators, and implementing tools and processes to enhance service quality. Collaboration with teams to identify improvement opportunities and training the help desk team will also be key aspects of this role. Qualifications Proficiency in Technical Support and Troubleshooting for hardware, software, and network-related issues Strong skills in Help Desk Support and Customer Service to ensure a seamless user experience Experience in maintaining Customer Satisfaction through effective communication and problem resolution Proven ability to manage and lead a team, including delegating tasks and performance management Strong analytical, problem-solving, and decision-making abilities Bachelor's degree in Computer Science, Information Technology, or a related field Relevant certifications (e.g., ITIL, CompTIA A+) are a plus

  • Help Desk Manager

    1 week ago

    Charlotte, United States GSAAt Full time

    Company Description We suggest you enter details here. Role Description This is a full-time on-site role for a Help Desk Manager located in Charlotte, NC. The Help Desk Manager will oversee and coordinate the day-to-day activities of the help desk team to ensure efficient and effective IT support. Responsibilities include managing help desk staff, resolving...

  • Help Desk Manager

    2 weeks ago

    Charlotte, United States GSAAt Full time

    Company DescriptionWe suggest you enter details here. Role DescriptionThis is a full-time on-site role for a Help Desk Manager located in Charlotte, NC. The Help Desk Manager will oversee and coordinate the day-to-day activities of the help desk team to ensure efficient and effective IT support. Responsibilities include managing help desk staff, resolving...

  • Help Desk Manager

    2 weeks ago

    Charlotte, United States GSAAt Full time

    Company Description We suggest you enter details here. Role Description This is a full-time on-site role for a Help Desk Manager located in Charlotte, NC. The Help Desk Manager will oversee and coordinate the day-to-day activities of the help desk team to ensure efficient and effective IT support. Responsibilities include managing help desk staff, resolving...

  • Help Desk Manager

    7 days ago

    Charlotte, NC, United States GSAAt Full time

    Company Description We suggest you enter details here. Role Description This is a full-time on-site role for a Help Desk Manager located in Charlotte, NC. The Help Desk Manager will oversee and coordinate the day-to-day activities of the help desk team to ensure efficient and effective IT support. Responsibilities include managing help desk staff, resolving...

  • Help Desk Manager

    6 days ago

    Charlotte, NC, United States GSAAt Full time

    Company Description We suggest you enter details here. Role Description This is a full-time on-site role for a Help Desk Manager located in Charlotte, NC. The Help Desk Manager will oversee and coordinate the day-to-day activities of the help desk team to ensure efficient and effective IT support. Responsibilities include managing help desk staff, resolving...

  • Help Desk Manager

    3 days ago

    Charlotte, NC, United States GSAAt Full time

    Company Description We suggest you enter details here. Role Description This is a full-time on-site role for a Help Desk Manager located in Charlotte, NC. The Help Desk Manager will oversee and coordinate the day-to-day activities of the help desk team to ensure efficient and effective IT support. Responsibilities include managing help desk staff, resolving...

  • Help Desk Support Specialist

    1 week ago

    Charlotte, NC, United States Nmble Hiring Solutions Full time

    We are hiring a Contract Help Desk Support Specialist in Charlotte, North Carolina , to be the first point of contact for IT issues and requests. This role will support employees remotely and onsite, ensuring high-quality service delivery and user satisfaction. Responsibilities Respond to and resolve user inquiries via phone, chat, or email. Log and manage...

  • Help Desk L2 Technician

    18 hours ago

    Charlotte, NC, United States AT-NET Services Full time

    About Us AT-NET Services is a premier Managed IT Service Provider dedicated to delivering proactive, reliable IT solutions. Our expert team ensures top-tier IT support, security, and infrastructure management for clients across diverse industries. We are seeking a skilled and motivated Help Desk L2 Technician to join our growing team. Job Summary As a Help...

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    2 weeks ago

    Charlotte, NC, United States PTR Global Full time

    Role: Help Desk / Customer Support Specialist Location: Charlotte, NC 28262 Rate: $27- $30 Shift: 9:00 AM – 6:00 PM EST Contract: 12 months Job ID: 171445 We are seeking a Help Desk / Customer Support Specialist to provide Level 1–2 technical assistance in a call-center support environment. The position involves answering calls and emails, resolving...

  • Service / Help Desk / Technical Support

    1 week ago

    Charlotte, NC, United States AT-NET Services Full time

    About Us AT-NET Services is a premier Managed IT Service Provider dedicated to delivering proactive, reliable IT solutions. Our expert team ensures top-tier IT support, security, and infrastructure management for clients across diverse industries. We are seeking a skilled and motivated Help Desk L2 Technician to join our growing team. As a Help Desk L2...