Senior Associate NOC Analyst

3 weeks ago

Arlington VA, United States Optomi Full time

Senior Associate NOC Analyst (z/OS / Control-M | Onsite in Arlingtion, VA) Optomi, in partnership with one of our leading clients, is seeking a Network Operations Center Analyst to provide first-level technical support across a multi-vendor environment. This role supports the monitoring and availability of all production services, administers key monitoring and scheduling applications, and collaborates closely with IT peers to deliver exceptional customer service while taking full ownership of problems, tasks, and projects through completion.

Working in a multi-platform environment (Windows, Linux, UNIX, z/OS).
Supporting enterprise-wide production monitoring and scheduling tools (PRTG, WUG, Control-M).
Participating in continual process improvements and new technology implementations.
Background in monitoring and supporting production services across multiple platforms.
Familiarity with administering network monitoring tools and enterprise scheduling applications.
Ability to analyze systems data (CPU performance, space availability, etc.) Experience deploying servers, performing hardware maintenance, and applying software/security patches.
Comfortable handling after-hours help desk calls, including software installation assistance and password resets.
Ability to follow documented processes, complete daily logs, and communicate effectively across shifts.

Provide 1st-level technical support, including server, software, and hardware maintenance and monitoring.
Monitor all production environments and verify availability of production applications.
Perform systems data analysis and recommend improvements to senior engineers.
Deploy servers, perform hardware maintenance, and apply software/security patches.
Answer after-hours help desk calls and assist with software installations, password resets, and connectivity issues.
Monitor the company’s mainframe and network production environments; Communicate status of work in progress and environment changes to the next shift.
Open/close Network Operations Center tickets with accurate details and resolution notes.
Schedule and validate production jobs/processes in the scheduling application; Administer network monitoring tools by creating and updating alerts as requested.
Plan, coordinate, and implement new procedures and technologies to improve Network Operations.
Maintain proper security and disposal of confidential information in accordance with company policy and HIPAA requirements.

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