Director of Operations

2 weeks ago


Silver Spring MD, United States Mad Science of Washington DC Full time

Director of Operations Mad Science of DC–Maryland–Virginia In-Person | Silver Spring, MD $105,000 – $130,000 + Benefits Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below. About Us Mad Science of DC brings hands-on science programs to 100+ schools , 20,000+ students , and 170+ summer camps across the region every year. Our mission is to show kids how amazing science can be through unforgettable STEM experiences. We are hiring a Director of Operations to run the operational engine that powers all of this — a leader exceptional in logistics, scheduling, staffing, systems, and multi-site operations. This is our highest operational role , designed for someone who loves complexity, builds systems that scale, and thrives in fast-paced environments. What You'll Lead Logistics & Scheduling (Core Function) Build and manage weekly schedules for programs at 100+ schools Assign 30–40 instructors (school year) and 80+ instructors (summer) Ensure 100% program coverage with minimal last-minute changes Optimize instructor travel routes, timing, and resource allocation Oversee equipment flow, supply kits, and warehouse coordination Maintain a stable, predictable logistics rhythm across the organization Team Leadership Lead Senior Instructors, Zone Coordinators, and instructional staff Run training, onboarding, and staff development programs Ensure consistent, high-quality program delivery Summer Operations (High-Volume Season) Serve as the first point of contact for routine counselor issues Handle typical parent calls and moderate behavior concerns Provide rapid problem-solving support to staff on-site Serious behavior or safety issues are escalated directly to the owner Ensure camps run smoothly, safely, and with high parent satisfaction Hiring & Staffing Own recruiting, interviewing, hiring, and onboarding Build and maintain seasonal hiring pipelines Develop staffing plans for school-year and summer demand Office Operations & Culture Help maintain a positive, energetic, mission-driven office culture Collaborate with the owner on staff performance tracking Lead internal events (team gatherings, holiday events, staff appreciation) Customer, School & Parent Support (School Year) Resolve operational issues quickly and professionally Provide program quality oversight Support the sales team during high-volume periods when needed Compliance & Standards Maintain background checks, certifications, and safety documentation Keep policies updated and properly documented Create and maintain SOPs for key operational processes Strategic Growth Support As the company grows, partner with leadership to: Identify opportunities to scale Improve and automate operational systems Increase organizational capacity Forecast logistics and staffing needs for expansion Ensure the infrastructure supports smart, sustainable growth This role has major influence over how Mad Science evolves in the coming years. Hours & Location Full-time · In-person · 12065 Tech Rd, Silver Spring, MD School Year: Monday–Friday, 9:00 AM – 5:00 PM Summer (10 Weeks): Monday–Friday, 8:00 AM – 4:00 PM Summer includes after-hours availability for urgent scheduling or staffing issues. These situations generally won't take much time, but when they arise, they require quick decision-making. This is primarily availability, not extended work hours. xrczosw This work can be done remotely. Success Metrics (What Winning Looks Like)95–100% of programs staffed 7 days in advance



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