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Account Manager

1 month ago

Burlington, Massachusetts, United States Prendio Full time

Title: Account Manager, Preferred Supplier

Location: Company Based out of Burlington, MA

Job Type: H ybrid (we do not offer C2C or C2H positions)

Status: Full-Time

About

At Prendio-BioProcure, we are dedicated to helping scientists and biotech researchers develop novel therapies and cure diseases as quickly and cost-effectively as possible. Our software enables scientists to find, select, order, and obtain the products and services they need to support their research, highly efficiently and at lower cost. Our services allow biotech companies to leverage best-in-class procurement and accounts payable teams in a turn-key fashion, benefiting from decades of experience and expertise. As a result, biotechs can focus on science and improve their opportunity to bring therapies to market.

We are building a company of driven team players who are intellectually curious, eager to learn and pursue growth, and have the stamina to make an impact in our fast-paced environment. We value high-performance teams that are built around the following competencies:

  • Innovative: We believe that rethinking the status quo is imperative and that new ideas can and should come from everyone on the team.
  • Collaborative: Every interaction, whether with a client or a colleague, should be impactful, and respectful and leave them excited to deal with you again.
  • Execution-Oriented and Accountable: The kind of change that is necessary will not come without breaking a few eggs, so we have the courage to be adventurous and try new things, but we also admit when something is not working, own it and do it better the next time.

Job Summary

The Account Manager for Preferred Supplier is responsible for managing and enhancing the relationships with key strategic suppliers. This role focuses on driving platform and service adoption, ensuring Supplier satisfaction, and maximizing value delivery. The Account Manager will oversee a portfolio of Preferred Suppliers and collaborate with internal teams to support growth initiatives while maintaining and expanding Supplier accounts. This person is ultimately responsible for the success and delivery of value to the Preferred Suppliers they manage

Preferred Supplier Management

  • Serve as the primary point of contact for assigned strategic Suppliers, fostering long-term relationships.
  • Understand each Supplier's business goals and challenges to deliver tailored solutions and ensure high satisfaction and retention rates.
  • Conduct regular business reviews with Suppliers to ensure alignment and value realization.
  • Act as a strategic advisor, managing Supplier expectations and ensuring success, growth, and long-term successful relationships of accounts.
  • Resolve escalated Supplier issues and concerns in a timely manner.
  • Lead negotiations for Supplier agreements, renewals, and long-term contracts, collaborating with Sales, Finance, and CS teams.

Strategic Account Management:

  • Develop, maintain, and execute account plans to promote Preferred Supplier growth and success.
  • Drive growth initiatives to increase success and value delivery of existing Suppliers, including increasing new customer logos and market exposure via platform placement and promos.
  • Collaborate with internal teams to meet Supplier needs, address feedback, and improve the customer experience.
  • Represent the Supplier's voice internally to advocate for their interests and inform product development

Supplier Success Initiatives:

  • Oversee the implementation of strategies aimed at improving Supplier satisfaction, retention, and expansion.
  • Monitor Supplier health metrics and proactively address risks to mitigate churn.
  • Collaborate with the Onboarding team to ensure an exceptional and efficient onboarding process.
  • Document and manage all Supplier interactions, issues, and resolutions within the CRM system.

Reporting and Analytics:

  • Maintain accurate and up-to-date records of Supplier interactions and data.
  • Regularly report on account status, performance, and Supplier feedback to senior management.
  • Analyze Supplier data to identify trends and opportunities for improvement, leveraging this information for strategic decision-making.

Quarterly Business Reviews (QBRs) & Status Meetings:

  • Own the preparation and delivery of QBR presentations for Suppliers, ensuring alignment on performance, goals, and next steps.
  • Ensure QBRs are followed up with clear action items and strategic recommendations.
  • Lead and facilitate bi-weekly and monthly status meetings with Suppliers to discuss performance, updates, and any potential issues.
  • Ensure all meeting notes and follow-ups are properly documented and communicated to relevant internal teams.

Invoice and Marketing Oversight:

  • Conduct quarterly invoice reviews with Suppliers, ensuring accuracy and addressing any discrepancies.
  • Lead and support marketing outreach initiatives, ensuring Suppliers are aware of and engaged in available marketing opportunities.
  • Identify and present paid marketing and promotional opportunities to Suppliers to increase visibility and business outcomes.

Qualifications:

  • Bachelor's degree in Business, Science, or related field (or equivalent industry experience).
  • 4+ years of experience in client management, including working with senior supplier or account contacts.
  • Proven ability to manage account growth and upsell opportunities effectively.
  • Strong project management skills and ability to manage multiple initiatives simultaneously.
  • Data-oriented, with a consultative approach to optimizing Supplier engagement and value delivery.
  • Excellent communication skills, both verbal and written, with the ability to engage stakeholders at all levels.
  • Experience with CRM systems for managing supplier accounts and interactions.

Benefits:

  • Blue Cross Blue Shield Health Insurance - 100% of employee premiums paid
  • BCBS Dental insurance - 100% of employee premiums paid
  • VSP Vision Coverage
  • Flexible Spending Account Healthcare
  • Health savings account with employer contribution
  • 401K/Roth 401k
  • Paid holidays
  • Paid vacation/Unlimited PTO
  • Other benefits, including a complimentary subscription to the Calm app, pet insurance, legal assistance and more

Website -

Advancement within BioProcure/Prendio is based on manager discretion and other company considerations. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.