Audio Visual Technician

3 weeks ago


Longmont CO, United States TEKGENCE INC Full time

AV support technician Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out. • Working knowledge of video infrastructure and endpoint equipment such as Cisco CUCM, Cisco TMS, Cisco Expressways, Cisco Endpoints, Poly DMA, DMA Edge, RMX, RPRM, Workflow Server, Pexip CVI, Microsoft Teams Rooms, and Poly Endpoints, Zoom video conferencing. • Troubleshoot and resolve video conferencing and event service incidents, including RMA’s, and hardware/software issues. • Process service requests within the Video and Event Services area. • Experience with Zoom Meetings and Webinar, Teams Meetings and Teams Live, Cisco WebEx Meetings and Webinar, and other industry-standard meeting platforms. • Schedule, setup, and disconnect video conferences for internal and external meetings. • Work with 3rd party vendors to troubleshoot issues and perform root cause analysis. • Adhering to SLAs and maintain maximum uptime for the video conferencing environment and event services. xrczosw • Conduct equipment audits including c-suite spaces.



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