BH Care Coordinator

Check out the role overview below If you are confident you have got the right skills and experience, apply today. Job Title: BH Care Coordinator Location: Multiple States (see below) Pay: Competitive Job Summary: Integral member of the Behavioral Health Clinical Support (BHCS) team Responsible for delivering telephonic outreach, conducting screenings, and coordinating behavioral health services and community resources for identified members Supports both members and providers across service areas and lines of business by facilitating access to appropriate care and promoting continuity of care Key Functions/Responsibilities: Utilize motivational interviewing techniques to engage members in care coordination via telephonic outreach Educate members to enhance their understanding of behavioral health conditions, treatment options, and the importance of participation in their own care Maintain up-to-date knowledge of community-based services and resources to support appropriate referrals and linkage to care based on members’ individual needs and preferences Advocate for members and coordinate behavioral health and substance use disorder treatment and community resources Receive and triage referrals from the department’s toll-free line, email, Population Health Management Platform Coordinate and conduct telephonic screenings, arrange wellness visits, and deliver appointment and preventive care reminders Perform post-discharge follow-up calls and complete the BH transition of care screening Serve as liaison between members, providers, internal departments, and external agencies Maintain accurate and timely documentation within the designated medical management information system Support department operations by prioritizing and organizing staff assignments, triage tasks, and following workflows and SOPs Provide administrative support to the BH CM team primarily, and the BH Utilization Management team as needed Contribute to continuous improvement by identifying opportunities for improvement in administrative workflows and processes Perform additional duties as assigned by leadership to support the overall effectiveness and quality of care coordination services Supervision Received: Weekly and ad hoc from Supervisor of BH Clinical Support Qualifications: Education Required: High School Diploma (with significant experience coordinating behavioral health services) or; Associate’s degree required in health care or a related area or; Bachelor’s degree in psychology, social work, or related field (preferred) Experience Required: Experience in either a high-volume customer service call center, data entry office, or health care office administration department Preferred/Desirable: Prior customer service/call center experience Prior work with Medicaid population preferred Experience coordinating behavioral health and substance use disorders treatment Bilingual/multilingual Competencies, Skills, and Attributes: Strong motivational interviewing skills Ability to engage members Strong oral and written communication skills Detail oriented Ability to work independently but also in a team setting Ability to effectively collaborate with health care providers and all members of the interdisciplinary team Demonstrated strong organizational and time management skills Demonstrated xrczosw ability to successfully prioritize, plan, organize and manage multiple tasks in a fast-paced environment Intermediate skill level with Microsoft Office products – Teams, Outlook, Word, Excel, and PowerPoint Knowledge of medical and behavioral health terminology strongly preferred Rotating Schedule: 8-4:30 8:30-5 9:30-6 Location Preference: Strongly prefer candidates in MA and NH Please limit submissions to the states below: Alabama Arizona Colorado Connecticut Florida Georgia Idaho Illinois Indiana Kansas Kentucky Maine Maryland Massachusetts Michigan Minnesota Missouri Nevada New Hampshire New Jersey New Mexico New York North Carolina Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin