Business Systems Analyst

4 days ago


Pittsburgh PA, United States ConsultUSA Full time

Description: Our client has an immediate need for a Business Systems Analyst to support the modernization of our Customer Identity and Access Management (CIAM) solution for the Retail Line of Business. Requirements: Bachelor’s degree preferred; however, equivalent professional experience will be considered. 3–5 years of relevant Business Analyst or BSA experience, preferably in technical or financial industries. Agile or Scrum certification is a plus. Identity and Access Management (IAM, CIAM, or WIAM) Business Process Analysis Business Workflows and Process Flows Nice-to-Have Skills Experience using process visualization tools (e.g., Mural, Miro, Whiteboard, Visio) Strong visual communication and documentation skills Agile or Scrum certification Responsibilities: Serve as a liaison between business stakeholders and technical teams for CIAM modernization initiatives. Conduct deep-dive sessions to gather, analyze, and document functional and non-functional requirements. Build, maintain, and optimize business process flows and user stories/use cases. Translate business requirements into detailed process diagrams and artifacts. Collaborate with stakeholders across the Retail Line of Business to understand architectural requirements and operational workflows. Create dashboards, burn-down charts, and other visual tools to track progress and communicate insights. Support Agile ceremonies and maintain alignment with project timelines and priorities. For a complete listing of all ConsultUSA jobs please visit



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