Customer Service Specialist

3 days ago

Oak Ridge TN, United States IDC Management LLC Full time

Customer Service Specialist OAK RIDGE, TN $19 ‒ $21 Hourly Overview AIC (Accident Insurance Company) is seeking a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. Responsibilities - Handle inbound and outbound customer inquiries via phone, email, or in-person - Assist customers with billing and account activity - Process orders, returns, and exchanges accurately and efficiently - Preform accounts receivable functions and posting payments - Complete daily tasks such as invoicing, notice of cancellations, cancellations, and reinstatements - Resolve customer complaints or issues in a professional and timely manner - Collaborate with other departments to ensure customer satisfaction - Utilize phone etiquette skills to communicate effectively with customers - Analyze customer needs to recommend products or services that best fit their requirements Qualifications - Previous experience in customer service or a related field is preferred - Proficiency in English; Spanish is a huge plus but not required - Strong communication skills and the ability to interact with customers in a friendly and professional manner - Excellent problem-solving skills and the ability to handle difficult situations with patience - Knowledge of client services, customer support, and cash handling procedures - Familiarity with analyzing customer data to improve service quality is a plus Job Type: Full-time Benefits: 401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Shift: 8 hour shift Ability to Commute: Oak Ridge, TN 37830 Work Location: In person Job Type: Full-time Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Can you work in the office Monday-Friday Experience: Customer service: 1 year (Required) insurance: 1 year (Preferred) Shift availability: Day Shift (Required) Ability to Commute: Oak Ridge, TN 37830 (Required) Work Location: In person PM25 Compensation details: 19-21 Hourly Wage PI47a98020550d-25448-39233944

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