Director, IT Support

Join to apply for the Director, IT Support role at The following information aims to provide potential candidates with a better understanding of the requirements for this role. 2 days ago Be among the first 25 applicants Join to apply for the Director, IT Support role at Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust. Job Summary: Chime is a financial technology company dedicated to helping individuals achieve financial progress. The Director of IT Support will lead a collaborative IT Support Team, focusing on delivering excellent service and managing IT operations, while also mentoring team members and developing effective processes and metrics. Responsibilities: • Manage the IT Support Team across our U.S. offices; including hiring, performance management, and career development • Establish metrics, monitor service level and response times, and prioritize team activities as needed • Design, develop, implement and coordinate IT systems, policies, and procedures. • Develop and document new or improved support and operations processes • Oversee the management and inventory of hardware and software purchasing (including new employee onboarding technology setup)• Partner and strategize with cross-functional teams to support office builds, asset management and manage department budget • Support Chime employees in resolving problems with IT, AV, and Network systems • Willingness to jump in and help out with support issues as needed Qualifications: Required: • Minimum of five years of experience in managing technical service operations and a support team • Experience with purchasing, inventory management, and budgeting • Sound knowledge of information and communications technology • Experience with automating the resolution of IT issues and managing teams who want to find the root cause of every issue • Ability to help Chime employees solve hardware and software problems with Apple and Microsoft products, including AV, laptops, and printers • Comprehensive knowledge of SaaS suite including Google Workspace, Okta, Zoom, Slack, Jamf, Intune, and Atlasian • Demonstrated ability to be a great leader for IT Support Team • Strong verbal and written communication skills • A positive, service-oriented attitude • Willingness to travel (up to 10%) to collaborate with team members and business partners in other Chime office locations Company: Chime is a financial technology company that offers mobile banking services. Founded in 2012, the company is headquartered in San Francisco, California, USA, with a team of 1001-5000 employees. The company is currently Public Company. xrczosw Chime has a track record of offering H1B sponsorships. Seniority level Seniority level Director Employment type Employment type Full-time Job function Job function Project Management Industries Software Development Referrals increase your chances of interviewing at by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified about new Director of Information Technology jobs in San Francisco, CA . South San Francisco, CA $215,000.00-$235,000.00 2 weeks ago San Leandro, CA $200,000.00-$245,000.00 6 days ago San Francisco, CA $111,200.00-$132,050.00 5 days ago South San Francisco, CA $235,000.00-$255,000.00 5 days ago San Francisco, CA $161,279.04-$232,958.61 2 hours ago San Francisco, CA $175,000.00-$200,000.00 2 weeks ago San Francisco, CA $175,000.00-$200,000.00 2 weeks ago San Francisco, CA $175,000.00-$200,000.00 2 weeks ago San Francisco, CA $175,000.00-$200,000.00 2 weeks ago San Francisco, CA $175,000.00-$200,000.00 2 weeks ago San Francisco, CA $175,000.00-$200,000.00 2 weeks ago San Francisco, CA $175,000.00-$200,000.00 2 weeks ago Associate Director, Global Business Svcs Tech Enablement Strategy San Francisco, CA $177,600.00-$281,100.00 5 days ago Deputy Director of Finance and Administration - Port of San Francisco (0953) Director, HRBP - Product and Engineering San Francisco, CA $178,000.00-$268,000.00 2 days ago Oakland, CA $178,000.00-$304,000.00 2 weeks ago Deputy Director of Finance and Administration - Port of San Francisco (0953) San Francisco, CA $270,000.00-$321,000.00 1 day ago San Francisco, CA $110,000.00-$150,000.00 3 weeks ago San Francisco, CA $176,490.00-$245,100.00 6 days ago San Francisco, CA $230,000.00-$270,000.00 2 weeks ago Hayward, CA $142,385.14-$160,646.53 3 weeks ago IT Director Business Relationship Management – Global Commercial Excellence Alameda, CA $193,300.00-$386,700.00 15 hours ago Oakland, CA $131,000.00-$200,790.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.