Desktop Support Specialist

2 weeks ago

Chicago IL, United States Cantor Fitzgerald Full time

Firm Overview: Cantor Fitzgerald is a diversified company primarily specializing in financial and real estate services for institutional and corporate customers operating in the global financial and commercial real estate markets. Since 1945, we have successfully built a well-capitalized business across multiple business lines, with numerous market-leading financial services and commercial real estate businesses. We have been at the forefront of financial and technological innovation in our industries while developing new markets and providing superior service to thousands of customers globally. At Cantor, our employees are our greatest asset. Desktop support will be responsible for providing assistance to all front and back office staff. This individual will be responsible for supporting the various different business lines throughout the Cantor umbrella. Provide IT support to all users in the Americas
• Provide support through phone/email/service tickets to front and back office users on desktop issues
• Install, upgrade, support and troubleshoot Windows operating systems, computer hardware (and any other authorized peripheral equipment) and across a range of authorized software applications
• Assist facility matters when needed including moves, adds, and changes
• Raise, update and close all support tickets regularly and promptly.
• Participate and implement in global projects
• Provide on site and remote support
• In depth knowledge of Windows desktop technologies.
• Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Windows, Linux, Apple)
• Knowledge of Audio and Video Conferencing technologies.
• Knowledge of common Market Data applications and services.
• Relevant industry certifications may include Microsoft MCP, MCSA or individual Microsoft
specialist training such as Excel, Word, PowerPoint, Outlook or ITSM products
• Associates Degree in Computer Science, related field or equivalent experience
• Minimum 5 years Desktop Support experience, preferably within a financial services
Flexible hours
• Bank holidays
• Occasional afterhours and weekend work as needed.
Customer Service – Strives for high levels of customer satisfaction. to be helpful and pleasant to our customers.
• Quality of Work - Pays attention to detail, checks own work for accuracy and quality and
takes personal responsibility for achieving quality standards. which improve upon previous performance and constantly strive to exceed existing quality and
service standards.
• Encourages a co-operative team approach to handle workloads and overcome difficulties and maintains continuous dialogue with unit members as appropriate.

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