Desktop Support Specialist

Desktop Support Specialist Job Description We are looking for an experienced field service computer hardware repair technician with 3-5 years of dispatch type field service work. You will have use of a company vehicle to travel site‑to‑site daily to provide support and repair services for reported issues from ServiceNow for desktop computers, peripherals, etc. This is not an entry‑level position; experience with this type of work is required. The Desktop Support Specialist is responsible for installing, configuring, troubleshooting, and maintaining Microsoft Windows desktops, laptops and peripherals. The Desktop Support Specialist will report to the Field Service Manager and will work closely with other members of the technology department to support all end users. This position requires multi‑year experience in hardware troubleshooting and repair on enterprise laptops and desktops. It is a site‑to‑site field service job with a company‑provided vehicle. The primary tasks are hardware repair or hardware swap of failed desktops/laptops and related hardware. Responsibilities Respond to new IT Support requests. Prioritize and document issues and resolutions. Respond to tickets and complete detailed responses in the ticketing system. Hardware/Desktop repairs, replacements, and basic software configuration such as OS installations and driver configurations. Configuring/Installing email clients, MS Office, and other software applications. Installation and configuration of printers. Troubleshooting end‑user problems with various desktop/laptop issues. Removing threats (virus, malware, etc.). Tracking assets and documenting software purchases. Basic network configurations in Windows (DHCP configuration versus static IP addresses). Work with the IT Administrator in handling other miscellaneous IT projects. Requirements 2‑year degree in a relevant field and/or professional experience. 5+ years experience in troubleshooting and repair of desktop hardware, including the ability to install or replace hard drives, additional PCI cards, power supply units, RAM, and/or optical drives. Solid understanding of how to install the Windows OS (7, 10) and configure with necessary drivers. Experience with Active Directory. Familiar with basic server maintenance and network concepts. Must be knowledgeable with antivirus tools and understand how to use malware/spyware scanners and removal tools. Advanced knowledge of Microsoft Office Suites (e.g. manipulating spreadsheets, setting up Outlook calendar invitations, PowerPoint slideshows, etc.). Must be able to work with other employees to provide support in a timely, and friendly manner. Strong multitasking skills. The ability to work both autonomously and as a member of a team. A+ certification is preferred. Valid driver’s license required. Must pass a background check. Must pass a drug test. Ability to lift and transfer parcels of 50 pounds. Dell certification is a plus. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Company Description Established in 1998, SMART Technology Services, Inc. is a leading Minority Owned Information Technology services provider in Chicago. We are a consulting firm providing education, public sector organizations, commercial and private businesses with the latest innovations in information and business technology solutions. SMART holds business certifications as a MBE/DBE with the City of Chicago and Cook County. Service Offerings Service Desk / Help Desk Systems Break‑Fix Installations, Moves, Adds, Changes Network Services Asset Management Managed IT Services Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr