Medical Claims Supervisor

4 weeks ago

Grapevine TX, United States SERVPRO Team Shaw Full time

SERVPRO Team Shaw – Ranked 2024 #4 Fastest Growing Mid-Market Company in DFW & #69 Fastest Growing Private Restoration/Construction Company in the Country
Is this your next job Read the full description below to find out, and do not hesitate to make an application.
SERVPRO Team Shaw is one of the largest SERVPROs in the Country and has grown from one location in 2020 to 33 locations today across three major markets. We assisted over 5000+ customers with water and fire emergencies across the DFW and Texas. We are a full turnkey provider for our customers doing everything from Water and Fire Emergency Services, Moving and Storage of Contents, and Textile Cleaning all the way to Reconstruction. 

Growth opportunities can arise through any of the above-mentioned divisions, as well as specializations for commercial large loss, fire damage restoration, asbestos & mold removal, and much more. 

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our Franchise as a new Claims Manager. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”

We’re seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with bonuses and the opportunity to learn and grow.

Monitor Claim file status and audit jobs to validate that all documentation has been received from the field
Review estimates for customers and insurance through insurance software and prepare job file reports as needed
Review job close-outs by completing and reviewing job file documentation for insurance and/or customer
Coordinate and manage any claim disputes with Insurance Carriers
Handle complex insurance claims, etc., are handled with care and ensure customers are satisfied with Team Shaw service with no gaps in communication
Ensure adjuster communication is constant and transparent for maximum adjuster comfort regarding claims
Audit all jobs to ensure integrity of the file and that the job is closed out properly and ready for invoicing
Assist the team in handling escalated customer issues, resolving complex problems, and ensuring that customers are satisfied with the resolutions

5+ years of administrative or office-related experience
~Experience with writing estimates, job file processes, and quality assurance a plus
~ Experience in the service industry environment, specifically emergency services (water/fire restoration), a plus
~ Polite, confident, and excellent customer service skills, including listening and questioning skills
~ Capability to work in a fast-paced, team-oriented office environment
~ Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
~ Ability to learn new software
~ 40 hours/week, flexible to work overtime when required


  Medical, Dental, and Vision
· All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc.,

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