Sr. Site Support Engineer, Executive Support

2 days ago
Washington DC, United States ConsultNet Technology Services and Solutions Full-time

Senior Site Support Engineer
EXECUTIVE SUPPORT | WASHINGTON, DC HEADQUARTERS

FUNCTION
Digital Workplace Services WORK ARRANGEMENT
Full-time, onsite LOCATION
Washington, DC Headquarters ROLE TYPE
Corporate Site Support / Executive Support Role OverviewThe Digital Workplace Services Senior Site Support Engineer, Executive Support is responsible for delivering high-quality onsite technology support at the company's Washington, DC headquarters.
Because the headquarters hosts senior leaders, Vice Presidents, executives, Board members, and critical business stakeholders, this position requires more than strong technical capabilities. The successful candidate will deliver a polished, responsive, discreet, and highly personalized white-glove support experience.
The role serves as a trusted technology partner for the DC executive community and the broader headquarters population. Working as an active member of the Digital Workplace Services team, the engineer collaborates closely with colleagues, shares knowledge, and contributes to the team's overall delivery of reliable workplace technology, executive device support, collaboration platforms, conference rooms, and high-profile meetings.
This position requires excellent judgment, composure under pressure, attention to detail, and the ability to communicate confidently with stakeholders at all levels. The engineer works collaboratively within the Site Support team and across technical teams and vendors, helping colleagues, contributing expertise, and taking shared accountability for successful outcomes while maintaining clear communication until service is fully restored.Key ResponsibilitiesDeliver White-Glove Executive Support
  • Provide responsive, discreet, and personalized technology support to executives, Vice Presidents, senior leaders, Board members, executive assistants, and other critical stakeholders.
  • Build trusted relationships by understanding technology preferences, recurring requirements, travel needs, and business priorities.
  • Demonstrate strong personal presentation, professionalism, discretion, and composure in every interaction.
  • Communicate technical information clearly and concisely in business-friendly language.
  • Maintain end-to-end ownership of executive issues, coordinating with Service Desk, Infrastructure, Network, Security, Identity, Endpoint, application teams, and external vendors.
  • Provide timely status updates without requiring executives or their assistants to repeatedly request information.
  • Protect confidentiality and exercise sound judgment when handling sensitive devices, communications, meetings, and business activities.
Provide Advanced Digital Workplace Support
  • Diagnose and resolve complex Level 1 & 2 hardware, software, connectivity, identity, printing, mobile device, and collaboration issues.
  • Support Microsoft 365 services, including Microsoft Teams, Outlook, OneDrive, SharePoint, and related workplace technologies.
  • Support Windows and macOS endpoints, mobile devices, peripherals, docking stations, printers, and other workplace technology.
  • Provision, configure, replace, refresh, and recover endpoints using approved enterprise processes and Microsoft Intune where applicable.
  • Use ServiceNow to document incidents and requests, maintain accurate case information, coordinate escalations, and confirm resolution.
  • Identify recurring problems and partner with engineering and service owners to address root causes.
Ensure Executive Meeting and Event Readiness
  • Provide proactive support for executive meetings, leadership sessions, Board activities, earnings calls, town halls, and other high-profile corporate events.
  • Validate conference-room technology before critical meetings, including Microsoft Teams, displays, cameras, microphones, connectivity, presentation devices, and audiovisual components.
  • Coordinate with executive assistants, meeting organizers, Facilities, Security, Communications, AV providers, and support teams to anticipate requirements and reduce risk.
  • Remain available during critical meetings and events when required, providing immediate and unobtrusive assistance.
  • Document issues, lessons learned, and improvement actions following significant events.
Maintain Headquarters Technology Read

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