Head of Operations for Basketball Academy
2 weeks ago
Do you thrive in fast-paced environments where you must manage multiple priorities without having complete control over every variable?Make your application after reading the following skill and qualification requirements for this position. Are you energized by the challenge of creating order from chaos and building systems that scale? Can you hold staff accountable to high performance standards while developing them into better professionals? Do you take ownership of results even when you dont control every step of the process? Are you comfortable being the person others look to for answers, structure, and leadership during busy periods? If you answered "yes" to these questions, continue reading. Role Overview Were seeking a Head of Operations to drive operational excellence across Team Esface. This role will manage our HQ operations staff, implement and maintain effective systems, and ensure smooth program delivery while upholding our high standards of customer service. Youll be accountable for results while working through and developing others. Key Responsibilities Staff & Performance Management Conduct regular 1:1s with HQ operations staff Manage and optimize KPI system for accountability Lead weekly/quarterly performance reviews Create and maintain staff scheduling processes Oversee operational staff development Program Operations & Communications Oversee all outbound customer communications Manage facility scheduling and relationships Ensure efficient program operations Maintain high customer satisfaction levels Coordinate with program directors Systems & Process Development Create and document operational processes Implement and maintain operational standards Optimize existing workflows Train staff on processes and procedures Manage technology platforms and tools Resource Management Oversee facility scheduling and relationships Manage inventory and equipment Coordinate with CPA on financial processes Ensure efficient resource allocation Manage operational expenses Required Qualifications 3+ years of operations management experience Proven track record of implementing effective systems Strong project management background Experience managing and developing staff Excellent communication and organizational skills Proficiency with operational tools and systems Preferred Qualifications Experience in youth sports or education sector Knowledge of basketball operations Background in customer service management Experience with scheduling and resource management Proficiency with G-Suite, Asana, and CRM systems Work Environment Full-time position based at Team Esface HQ May require occasional weekend presence for events Fast-paced, collaborative environment Focus on continuous improvement Compensation & Benefits $83K-$95K (DOE) Professional development opportunities Team Esface merchandise and event access Opportunity to impact youth development through sports About Team Esface Team Esface is a youth basketball academy dedicated to transforming young lives through the power of basketball. Since 2005, weve served over 4,000 youth through our club teams, camps, clinics, and private training programs in the SF Bay Area. xmcpwfu Were committed to operational excellence and creating exceptional experiences for our community. J-18808-Ljbffr
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Head of Operations for Basketball Academy
2 weeks ago
Redwood City, CA, United States Team Esface Basketball Academy Full timeDo you thrive in fast-paced environments where you must manage multiple priorities without having complete control over every variable? Are you energized by the challenge of creating order from chaos and building systems that scale? Can you hold staff accountable to high performance standards while developing them into better professionals? Do you take...
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Head of Operations for Basketball Academy
1 week ago
Redwood City, CA, United States Team Esface Basketball Academy Full timeDo you thrive in fast-paced environments where you must manage multiple priorities without having complete control over every variable? Are you energized by the challenge of creating order from chaos and building systems that scale? Can you hold staff accountable to high performance standards while developing them into better professionals? Do you take...
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Head of Operations for Basketball Academy
3 weeks ago
Redwood City, United States Team Esface Basketball Academy Full timeDo you thrive in fast-paced environments where you must manage multiple priorities without having complete control over every variable?Are you energized by the challenge of creating order from chaos and building systems that scale?Can you hold staff accountable to high performance standards while developing them into better professionals?Do you take...
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Head of Operations for Basketball Academy
2 weeks ago
Redwood City, United States Team Esface Basketball Academy Full timeDo you thrive in fast-paced environments where you must manage multiple priorities without having complete control over every variable? Are you energized by the challenge of creating order from chaos and building systems that scale? Can you hold staff accountable to high performance standards while developing them into better professionals? Do you take...
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Head of Operations for Basketball Academy
3 weeks ago
Redwood City, CA, United States Team Esface Basketball Academy Full timeDo you thrive in fast-paced environments where you must manage multiple priorities without having complete control over every variable? Are you energized by the challenge of creating order from chaos and building systems that scale? Can you hold staff accountable to high performance standards while developing them into better professionals? Do you take...
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Redwood City, CA, United States Team Esface Basketball Academy Full timeA youth basketball organization in Redwood City seeks a Head of Operations to manage HQ operations staff and drive operational excellence. This full-time role entails overseeing customer communications, staff performance management, and developing operational processes. Ideal candidates will have 3+ years of operations management experience and skills in...
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Redwood City, CA, United States Team Esface Basketball Academy Full timeA youth basketball organization in Redwood City seeks a Head of Operations to manage HQ operations staff and drive operational excellence. This full-time role entails overseeing customer communications, staff performance management, and developing operational processes. Ideal candidates will have 3+ years of operations management experience and skills in...
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Redwood City, CA, United States Team Esface Basketball Academy Full timeA youth basketball organization in Redwood City seeks a Head of Operations to manage HQ operations staff and drive operational excellence. This full-time role entails overseeing customer communications, staff performance management, and developing operational processes. Ideal candidates will have 3+ years of operations management experience and skills in...
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Redwood City, CA, United States Team Esface Basketball Academy Full timeA youth basketball organization in Redwood City seeks a Head of Operations to manage HQ operations staff and drive operational excellence. Interested in this role You can find all the relevant information in the description below. This full-time role entails overseeing customer communications, staff performance management, and developing operational...
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Redwood City, CA, United States Team Esface Basketball Academy Full timeA youth basketball organization in Redwood City seeks a Head of Operations to manage HQ operations staff and drive operational excellence. Before applying for this role, please read the following information about this opportunity found below. This full-time role entails overseeing customer communications, staff performance management, and developing...
