Current jobs related to Contact Center Training, Knowledge and Quality Analyst - Fort Lauderdale FL - Carnival Corp
-
Remote Contact Center Supervisor
4 weeks ago
Fort Lauderdale, United States Hotwire Communications Ltd Full timeThe Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on‑site or remote. This position will consistently ensure that the highest level of service is provided to our customers. Responsibilities Lead and manage a team of customer engagement specialists to ensure successful processes for schedule...
-
Remote Contact Center Supervisor
3 weeks ago
Fort Lauderdale, United States Hotwire Communications Ltd Full timeThe Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on‑site or remote. This position will consistently ensure that the highest level of service is provided to our customers. Responsibilities Lead and manage a team of customer engagement specialists to ensure successful processes for schedule...
-
Call Center Supervisor
1 day ago
Fort Lauderdale, United States Inktel Contact Center Solutions Full timeJoin Inktel Contact Center Solutions as a Call Center Supervisor . Qualifications Proven track record of ALL of the following:(S)ervice (T)enacity (R)esponsibility (I)ntegrity (V)ersatility (E)ntrepreneurship Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness Empathetic and active listening Excellent communication...
-
Call Center Operations Manager
1 day ago
Fort Lauderdale, United States Inktel Contact Center Solutions Full timeJob Details Description Our mission is to create a world-class customer service experience with every customer. We train to be our best every day. Our company practices and instills excellence in everything that we do. If you’re up to this challenge, we want to meet you. Our dynamic Operations Team is currently in search of an Operations Manager. This...
-
Director, Contact Center Operations
3 weeks ago
Fort Lauderdale, FL, United States The Ritz-Carlton Yacht Collection Full timeDirector, Contact Center Operations & Analytics page is loaded## Director, Contact Center Operations & Analyticsremote type: Hybridlocations: Ft. Take the next step in your career now, scroll down to read the full role description and make your application. Lauderdaletime type: Full timeposted on: Posted 2 Days Agojob requisition id: R-100840**Join the...
-
Call Center Supervisor
2 days ago
Fort Lauderdale, United States Inktel Contact Center Solutions Full timeJob Details Description Driven by our Passion for People, our Operations Supervisors are experts in coaching, training and bringing the best out of our agents. Developing talent is their bread and butter—and our Ops. Supervisors consistently perform at a high level. They report directly into the Site Director of their respective sites. They are primarily...
-
Director, Contact Center Operations
2 weeks ago
Fort Lauderdale, United States The Ritz-Carlton Yacht Collection Full timeDirector, Contact Center Operations & Analytics page is loaded## Director, Contact Center Operations & Analyticsremote type: Hybridlocations: Ft. Lauderdaletime type: Full timeposted on: Posted 2 Days Agojob requisition id: R-100840**Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury**Embark on an extraordinary journey with...
-
Contact Center Representative
2 weeks ago
Fort Wayne, Indiana, United States Midwest America Federal Credit Union Full timeContact Center Job Summary:The employee is responsible for providing courteous, efficient, and accurate member service which includes account opening. They will identify and address members' needs through telephone and electronic interactions, recommending appropriate products and services in alignment with the Credit Union's mission. This role requires the...
-
On site
2 weeks ago
Fort Myers, United States Lee Health Full timeLocation:Orion Building -6630 Orion DriveFort Myers FL 33912Department: Lee Physician GroupWork Type: Full TimeShift:Set shift assigned upon offerMinimum to Midpoint Pay - / hour📞 Start 2026 Strong Now Hiring: Patient Access Specialist / Contact Center RepresentativeON-SITE | Above-Market Pay | Career Stability with Lee Health📍 Location: Orion Building...
-
Vice President of Quality
3 weeks ago
Fort Lauderdale, United States ICBD Holdings LLC Full timeDescription Vice President of Quality & Training - Exact Billing Solutions (EBS) Lauderdale Lakes, FL - In-Office - No Remote This is a full-time, on-site role requiring daily presence at our Lauderdale Lakes, FL location. Who We Are Exact Billing Solutions is a unique team of revenue cycle management professionals specializing in the substance use disorder,...
Contact Center Training, Knowledge and Quality Analyst
8 hours ago
Contact Center Training, Knowledge & Quality Analyst One of the best-known names in cruising, Princess is the world's leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply cannot. The Love Boat promises something for everyone. We are looking for an amazing Contact Center Training, Knowledge & Quality Analyst to fill this role, which is based remotely. The Contact Center Training & Quality Analyst is a critical role within the organization; by analyzing performance data, supporting training design, and managing quality frameworks, the Analyst connects frontline execution to enterprise-level service and operational objectives. Here is a summary of what Princess is looking for in its Contact Center Training, Knowledge & Quality Analyst. Is this you? Responsibilities Design, build, and maintain reporting dashboards using Power BI to track and visualize key performance indicators (KPIs) related to training, knowledge base usage, and quality assurance. Extract and analyze large datasets from Snowflake, Salesforce, and other data sources to identify trends, performance gaps, and improvement opportunities. Provide timely and accurate reporting on quality monitoring results, including calibration sessions, agent scoring, and compliance metrics, ensuring consistency and visibility across teams. Analyze post-training data to evaluate training impact on agent performance and retention of knowledge; deliver insights to the Manager of Training and Knowledge and other relevant stakeholders. Track and report on knowledge base utilization, article effectiveness, and gaps, using data to support continuous improvement efforts in knowledge management. Partner with Training, Quality, and Contact Center leaders to ensure reports are aligned with evolving business goals and identify key metrics for ongoing development and refinement. Validate data accuracy across reporting systems, troubleshoot inconsistencies, and implement processes to maintain reliable and actionable insights. Create and distribute recurring and ad-hoc reports with clear visualizations and narratives that summarize performance trends and strategic recommendations. Requirements Bachelor's degree in business, Statistics, Communications, Education, or a related field (or equivalent experience). Advanced proficiency in Excel and data visualization tools (Tableau, Power BI, Snowflake, or similar). Strong Analytical and critical thinking skills with the ability to translate data into actionable insights. Excellent written and verbal communication skills. 3+ years of professional experience in a contact center, customer service operations, or quality assurance environment. At least 2 years of experience in data analysis, reporting, or business intelligence, preferably using tools like Power BI, Snowflake, and Salesforce. Experience building and analyzing performance dashboards and QA/training effectiveness reports. Experience collaborating with cross-functional teams, including trainers, QA specialists, and operations leaders. What You Can Expect Cruise and Travel Privileges for You and Your Family Health Benefits 401(k) Employee Stock Purchase Plan Training & Professional Development Tuition & Professional Certification Reimbursement Rewards & Incentives Our Culture Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values. Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com. #PCL Carnival Corp
